What Makes Gen Y Stick with a Bank?

whitePaper | July 27, 2022

As banking players have embraced the digital era, customers want to do more and more online and via their mobile apps. They expect their financial transactions to be seamlessly embedded in their daily lives.

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | June 7, 2022

In partnership with BlackLine, 360 Thought Leadership Consulting conducted the original survey: The State of AR: Trends, Headwinds & Opportunities. The objectives of this study are to assess the strategic role that accounts receivable is currently playing and why, benchmark top AR priorities and challenges in 2022, and evaluate the role that technology will play in delivering AR success in 2022 and beyond. The cross-industry survey was launched in April of 2022 and focused on companies headquartered in the United States of America. We surveyed 260 participants with roles including AR.

whitePaper | November 20, 2019

Here’s to the advisors who empower the world to invest fearlessly. You’re the real heroes, and that’s why we believe the financial advisor is someone worth betting on deep into the future. Thank you— we couldn’t have built this movement without you.

whitePaper | March 29, 2023

Today, the financial services industry faces numerous disruptive forces, including ever-increasing customer demand for innovative and personalized services; intense competition from technology companies, fintechs and incumbents; rising regulatory pressure; increasing cybersecurity threats; and the need for skilled talent to address all the above.

whitePaper | February 22, 2023

Today’s consumer is smart, tech savvy and mobile friendly with digital sources of information at hand. The upcoming fintechs and non-banking startups pose a challenge to the way traditional banks operate, while customer expectations evolve sooner than they are documented. On the other hand, as the understanding of technology improves, banking customer demographics change with customers expecting for more sophisticated experiences.