How banks can innovate lightning fast

whitePaper | May 17, 2023

Cryptocurrencies are a type of virtual currency that are secured with cryptography and exist only in digital form on our computers and smart devices, such as mobile phones, tablets, etc. They allow users to trade easily and quickly, as the execution of a transaction, anywhere in the world, usually takes only a few seconds or minutes. Cryptocurrencies are becoming more popular and interesting for new users each day. Additionally, the blockchain technology itself is gaining popularity, which, besides the creation of cryptocurrencies, offers enormous opportunities for the progress and upgrade of many industries. Therefore, the number of users and the size of the market itself is growing steeply each year. Despite the market growth and the increase in the number of users, centralized exchanges still face challenges, one of the biggest of which is definitely that users have to blindly trust them with their funds.

whitePaper | December 10, 2019

Customer interaction and channel preferences have experienced significant changes over time and are constantly evolving and expanding across all industries, including banking. To consolidate customer satisfaction and cultivate customer advocacy, banks must endeavour to continue to meet these changing needs through use of innovative and progressive technology

whitePaper | November 30, 2022

This white paper provides important information for banks and other financial institution (FI) professionals on the requirements and needs necessary to modernize payment engines while also increasing business customer adoption of electronic payments. It discusses the challenges inherent when businesses try to leverage their accounting systems to generate and transmit payment files, the preprocessing of customer-driven payments, management and servicing, and the logic-based needs for better payment channel routing.

whitePaper | April 30, 2022

ICBA urges Congress to pass an amendment to the Bank Holding Company Act of 1956 to permanently close the ILC loophole, just as Congress has closed past banking loopholes that threatened to undermine consolidated supervision and the separation of banking and commerce.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.

whitePaper | April 15, 2022

The global consumer finance market has rebounded at pace from the turbulence of the pandemic, led by an accelerating shift online and an accompanying wave of investment and innovation. With many people managing financial uncertainty, the segment has seen a step change in its progress, supported by new approaches to credit decisioning and the emergence of buy-now-pay-later (BNPL) as a major force in the payments landscape.