Personalized Customer Mapping: A way ahead in BFSI

whitePaper | November 30, 2021

In writing this Discussion Paper, “A Proposal for Digital Banks in India: Licensing & Regulatory Regime”, we are pleased to have collaborated with Black Dot Public Policy Advisors as the knowledge partner. Mr Mandar Kagade, Founder Principal at Black Dot made valuable contributions in developing this Discussion Paper. Ms Shehnaz Ahmed of the Vidhi Centre for Legal Policy acted as external expert reviewer of the Discussion Paper and offered detailed comments and inputs. We acknowledge her valuable contribution. We are also grateful for the support and inputs from the Department of Financial Services, Ministry of Finance, representatives of public sector banks including the State Bank of India, and Sabyasachi Upadhyay, Associate, NITI Aayog. Useful insights were also obtained from the deliberations in the conference, “Neo-banking for Business: The Future of Digital Banking”, especially Mr Sopnendu Mohanty, Chief Fintech Officer, Monetary Authority of Singapore. They are gratefully acknowledged. Last but not the least, the inputs offered by the fintech sector stakeholders who were approached for inputs in the course of drafting this Discussion Paper is acknowledged. NITI Aayog would endeavour to continue with the stakeholder consultation in evolving policy dialogue.

whitePaper | January 8, 2023

Effective risk management has always been a pillar of good governance. Yet myriad disruptions over the past several years and their ensuing economic knock-on effects have heightened its importance. Leaders are now being forced to evaluate, monitor and offset a wide range of risks while still capitalizing on opportunities.

whitePaper | February 23, 2022

The race for European banks to offer Instant Payments (IP) is more urgent than ever before. COVID-19 has piled on the pressure to adopt: throughout 2020, the average daily SCT Instant transaction volume more than doubled due to new purchase behavior. In addition, by November 2021 European banks that are TARGET2 direct participants are also mandated to be TIPS reachable – one of the two major SEPA instant CSMs.

whitePaper | November 29, 2022

Based on our experience of building financial and banking products, we can state that there are corners FinTech companies should never cut. The past shows that core security features and software compliance should be an integral part of any MVP coming to the market. Therefore, you either put it in the MVP backlog from the very beginning or use a prebuilt software that already comes with the core security components.

whitePaper | May 23, 2022

The need to accelerate the journey to financial operations excellence has seen the emergence of packaged, purpose-built Financial Operations Management solutions to elevate persistently manual processes that are ripe for transformation. They typically include workflows and automation, intelligence, analytics, and collaboration. These are all proven to deliver predictable returns, from speeding up the close, to reducing DSO, to streamlining netting and settlement processes. A purpose-built approach accelerates delivery and reduces delivery risk while realizing predictable returns on investment.

whitePaper | October 21, 2021

Some might say Video Banking is already a "next-generation" technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, most deployments to date add little more than a trust element. We can still find much room to further improve the customer experience as it relates to video and digital banking, as we will demonstrate in this paper. Video Banking is a remote one-way or two-way connection between you and a bank representative working in a call center, branch office, or from home. There are several use cases for Video Banking, depending upon your location and need. A common Video Banking model is the Personal Teller Machine (PTM),calso called a Video Teller Machine (VTM). A PTM functions like ancautomated teller machine (ATM) outfitted with a built-in monitor, camera, microphone, and speakers to facilitate video interactions. That allows a connection with a remote banker to answer questions about transactions when you need help. PTMs often have the convenience of 24-hour service with remote bankers on a shift-based roster to cover the customer load.