Shifting Sands: Banking in the Digital Era

whitePaper | April 14, 2022

The expectations today's customers have towards personalized digital banking are directly impacted by their experience across other industries such as eCommerce, healthcare, gaming, retail, etc. This is particularly true across emerging markets in Africa, such as Kenya, South Africa, Ghana, Nigeria, and Egypt, where increased mobile penetration has created an obsession among customers for customized digital experiences, forcing institutions to align their offerings towards this trend.

whitePaper | February 23, 2022

The race for European banks to offer Instant Payments (IP) is more urgent than ever before. COVID-19 has piled on the pressure to adopt: throughout 2020, the average daily SCT Instant transaction volume more than doubled due to new purchase behavior. In addition, by November 2021 European banks that are TARGET2 direct participants are also mandated to be TIPS reachable – one of the two major SEPA instant CSMs.

whitePaper | April 20, 2022

The banking industry is experiencing seismic change, as the advance of cloud technology, rapidly changing customer expectations and increased competition apply pressure on traditional banking models. Meanwhile, more and more customers are moving their financial transactions online – a trend that has been further precipitated by the pandemic. This generational shift in banking has impacts across all channels and services: physical branch, online, mobile, retail, and commercial banking services are all under pressure to deliver and innovate in an increasingly competitive environment. A fundamental change in consumer behaviour is setting new expectations of banking products and services. Customers are demanding ease of use, 24x7 availability, real-time data and analytics, exceptional customer support, full visibility of all banking products, and more.

whitePaper | August 31, 2022

Digital evolution in the banking sector has seen significant positive movement over the last decade and continues to evolve at a rapid pace. As per reports, more than half of all banking transactions were within the bank’s network about 15 years ago. The number has fallen to less than 10% in 2020.

whitePaper | April 11, 2023

Digital transformation has become the buzz of the financial services industry ever since COVID-19 came on the scene. A landscape that had begun bubbling with potential quickly hit a boil when even digital naysayers were required to leverage the technology for standard monthly transactions. For many financial institutions (FIs), that rapid transformation to a digital-first mentality greatly impacted technology prioritization and business objectives.

whitePaper | July 13, 2022

Banking has long been at the forefront of technology innovation. From ATMs to mobile banking, financial institutions have been the harbinger of technology-powered interactions for consumers around the world. However, the price of that early innovation has been mountains of technical debt.