How Financial Chatbots Are Transforming Digital Banking

November 5, 2016

Banking is one of the industries most at risk of major disruption in the next three years.1 At the heart of this disruption are innovative financial technologies, the implementation of which is rapidly transforming the digital banking landscape. As tech-savvy consumers especially Millennials develop higher standards for customer service and convenient, friction-free digital experiences, banks must evolve in order to remain competitive and profitable. This white paper discusses the recent developments in consumer financial technologies and how conversational software powered by artificial intelligence (financial chatbots) will impact the digital banking industry.

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State Farm

About State Farm State Farm is a mutual company – with policyholder members – not driven by the demands of investors. Currently ranked No. 41 on the Fortune 500 list of largest companies, State Farm insures more cars and homes than any other insurer and is a leading insurer of watercraft in the United States...

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