Core Banking, Investments

Embracing a New Service Model for the Digital World

July 1, 2022

Embracing a New Service Model for the Digital World
The rapid shift to digital-first engagement, remote work, and changing consumer preferences has launched customer service into a new era, with the financial services industry impacted in various critical ways.

This trajectory is only accelerating as a host of factors - including customer behavior, industry dynamics, workforce needs, and technology trends - simultaneously require and support service organizations in rolling out new strategies and systems.

Spotlight

IDeaS Revenue Solutions

With more than one million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS® and more than 25 years of experience, IDeaS proudly supports more than 7,000 clients in 94 countries and is relentless about providing hoteliers more insightful ways to manage the data behind hotel pricing...

OTHER WHITEPAPERS
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FINANCIAL SERVICES IN A CHANGED WORLD

whitePaper | May 6, 2022

Globalization and digitization were transforming the way we work even before the global COVID-19 pandemic, but going forward, flexible hybrid workspaces will be the norm. With that comes the expectation of equity and inclusiveness for employees, and more personalized, meaningful experiences for customers.

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The Future of Closed Loop Cards in Transport

whitePaper | September 13, 2022

Over the past decade, a number of major innovations have been introduced that are transforming transport ticketing ecosystems. In particular, Account Based Ticketing (ABT) and the acceptance of bank cards at passenger gates are now pre-eminent in the strategies of major transit agencies. This document explores the opportunities that these trends are creating in terms of the use of closed loop cards.

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Cloud momentum is building in retail banking

whitePaper | November 24, 2021

For retail banks entering a post COVID-19 world, the only way is cloud. Today, the world’s most disruptive banks are in the cloud. For newcomer banks, cloud has been the only option for some time – and the same is increasingly true for established banks as well. Why? Because cloud is not only disruptive in its own right, but also provides the foundation for harnessing other emerging technologies. As the COVID-19 crisis continues to play out, the need for banks to transform digitally using cloud is accelerating by the day. To do this, banks must steer their operations toward a new operating model. One that delivers a highly relevant customer experiences, provides easy access to innovation, and reduces total cost of ownership (TCO) without the burden of managing security and infrastructure. The way to achieve all this? Cloud. And banks worldwide are getting the message.

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Defactor Whitepaper – 2022

whitePaper | July 31, 2022

The Defactor whitepaper is a summary and is a living document. Please check back for the most recent changes. This whitepaper and its execution may change. Execution of the application vision is subject to change. Defactor nor the involved companies make any guarantee or warranty regarding its functioning or its fitness for any purpose. Defactor and the involved companies, including their officers, employees and advisors, shall not be liable for any losses and damages regardless of their origin connected to this whitepaper or to Defactor. Any person that wishes to engage with the Defactor platform does so at their own risk.

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SPUME.IO

whitePaper | July 7, 2022

Spume is a community governed holder-owned NFT marketplace that facilitates the non-fungible tokenization of physical and digital assets and removes brokers, banks, and other centralized authorities from unjustifiably taxing the transactions and property of individuals. Our vision with Spume is the complete removal of all intermediaries that prey on individuals during the trading of digital and physical goods. This covers a broad range of markets: everything from artwork to real estate will be tokenizable and tradable on Spume’s marketplace. All revenue generated from Spume’s marketplace is given directly back to SPUME token holders. The marketplace and all decisions on development are now controlled by SPUME token holders with a governance system unlike anything ever seen before.

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Fintech Market Forecast 2023

whitePaper | December 18, 2022

With the ever-growing interest in the Fintech industry and its constantly changing environment, it is worth keeping on track of the critical trends, opportunities and challenges in the Fintech industry. We conduct an annual market survey that shows how players in the industry expect the market to evolve.

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Spotlight

IDeaS Revenue Solutions

With more than one million rooms priced daily on its advanced systems, IDeaS Revenue Solutions leads the industry with the latest revenue management software solutions and advisory services. Powered by SAS® and more than 25 years of experience, IDeaS proudly supports more than 7,000 clients in 94 countries and is relentless about providing hoteliers more insightful ways to manage the data behind hotel pricing...

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