Core Banking, Investments

Embracing a New Service Model for the Digital World

July 1, 2022

Embracing a New Service Model for the Digital World
The rapid shift to digital-first engagement, remote work, and changing consumer preferences has launched customer service into a new era, with the financial services industry impacted in various critical ways.

This trajectory is only accelerating as a host of factors - including customer behavior, industry dynamics, workforce needs, and technology trends - simultaneously require and support service organizations in rolling out new strategies and systems.

Spotlight

Max Life Insurance Company Limited

Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance Group, which is amongst the leading general insurers in the world.

OTHER WHITEPAPERS
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Choosing a Corporate-to-Bank Integration Model

whitePaper | April 13, 2023

Corporate treasurers are creating state-of-the art Treasury organizations to improve the speed and quality of financial decisions while reducing operational cost through shared services. The key challenge is choosing the best methods to integrate the systems that collectively produce insights treasurers need to meet corporate objectives—Treasury Management Systems, ERP platforms and banking partner systems. Use these four corporate-to-bank integration models to help guide your treasury transformation journey.

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Navigating Extreme Uncertainty to Drive Growth: Top Financial Services Trends in 2023

whitePaper | August 24, 2023

The financial services industry faces multiple challenges: the ongoing threat of a recession, the increasing risk of cyber attacks, and growing regulatory pressure. Customers will no longer accept anything less than a convenient and personalised experience. Together these pressures seem daunting for the financial services world.

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Defactor Whitepaper – 2022

whitePaper | July 31, 2022

The Defactor whitepaper is a summary and is a living document. Please check back for the most recent changes. This whitepaper and its execution may change. Execution of the application vision is subject to change. Defactor nor the involved companies make any guarantee or warranty regarding its functioning or its fitness for any purpose. Defactor and the involved companies, including their officers, employees and advisors, shall not be liable for any losses and damages regardless of their origin connected to this whitepaper or to Defactor. Any person that wishes to engage with the Defactor platform does so at their own risk.

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How Digitization is Driving Bank M&A and Improving Performance

whitePaper | October 21, 2021

During the pandemic banks had to experiment and take risks that under normal circumstances they would never have considered in order to keep operations up and running, such as rapidly deploying a range of digital tools. To the surprise of many, employees and customers enthusiastically embraced these digital offerings, accelerating technology maturity and adoption by several years. Banks suddenly had hard evidence that digitizing operations could bring enormous efficiency and scale advantages while actually serving customers with greater personalization. These insights, in addition to capitalization changes, are contributing to a new wave of M&A activity in the U.S. as banks look to scale up quickly as the economy emerges from the pandemic. There were more than 50 deals in the first four months of 2021 with a total value of almost $25 billion, up from $6.5 billion in the same period in 2020, according to an S&P Global report.

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whitePaper | May 8, 2020

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Everything You Wanted to Know About BNPL

whitePaper | April 14, 2022

The world of digital payments and finance has made considerable strides in the wake of the global pandemic. As a result, the shifting market has seen a rise in innovations that improve the customer experience while supporting the growth of businesses, both big and small. Buy Now, Pay Later is one standout approach that has exploded in popularity in the past few years and is rightfully taking its place as the frontrunner in innovative digital financial services

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Spotlight

Max Life Insurance Company Limited

Max Life Insurance, one of the leading non-bank promoted private life insurers, is a joint venture between Max Financial Services Ltd. and Mitsui Sumitomo Insurance Co. Ltd. Max Financial Services Ltd. is part of the Max Group, which is a leading Indian multi-business corporation, while Mitsui Sumitomo Insurance is a member of MS&AD Insurance Group, which is amongst the leading general insurers in the world.

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