Banking Disintermediation: The Personalisation Imperative

whitePaper | November 19, 2021

The financial services industry is changing at an unprecedented scale across the globe. Whether your organization is facing regulatory pressure to protect consumer data, demands for greater consumer access and control over their financial data, or competition in an expanding financial services ecosystem, you need a consumer identity and access management (IAM) solution that can help to: Align with Open Banking and consumer protection regulations Drive revenue and maintain competitive advantage Make it easy to acquire, retain, and protect your customers with no-compromise Zero Trust security Provide seamless omnichannel experiences across all platforms: brick and mortar, web, and mobile devices Below are seven key trends that will affect the future of the financial services industry. Understanding these trends can guide you in choosing the right IAM solution to help you meet these challenges head-on.

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | March 18, 2022

Digital Transformation has dominated business discussions over the past few years, but the significance seems to have multiplied recently, given that companies are rethinking ways which they must meet their customers’ changing needs. Engaging with a businesses’ services and offerings has increased drastically and there is a plethora of options customers choose.

whitePaper | August 2, 2023

As immersive technologies evolve primarily powered by investments from big techs like Apple (Apple placing its most recent bet with Vision Pro), Meta in Metaverse, and related AR/VR technologies, the possibilities are further enhanced by the revolution in the Generative AI space by leaders like Open AI (ChatGPT) and Google (Bard).

whitePaper | August 24, 2022

India's smartphone boom proved conducive for the rise of digital payments. The government-sanctioned push toward a unified payment interface led to over two billion digital transactions in April 2021, just shy of Rs 5 lakh crore. Correspondingly, this also eased access to short-term, low interest credit - reflected in a 220 % jump in offerings such as buy-now-pay-later (BNPL). BNPL products can potentially help plug the Rs. 25 trillion credit gap in the micro, small and medium (MSME) segment, considered high-risk by legacy lenders.

whitePaper | January 3, 2020

A NEW WAVE OF disruption more forceful and more pervasive than what we have seen in recent years will likely unfold in the next decade. While the roots of this disruption— technological, economic, geopolitical, demographic or environmental—may remain the same, the unique convergence of these factors should unleash unprecedented change in the broader society and economy, and, consequently, in the banking industry as well.