2020 banking and capital markets outlook

whitePaper | September 30, 2022

The pandemic caused lasting changes in consumer behavior, and the financial industry must adapt to the rapidly-evolving market. Stay-at-home orders caused many to shift to digital transactions, and these new habits have dramatically accelerated the need for payments systems modernization at financial institutions of all sizes. Legacy financial systems are ill-equipped to handle the rising volume of payments. Cyber fraud concerns have also increased as fraudsters around the globe developed sophisticated new ways to exploit financial systems, at a time when many institutions are still facing staffing shortages. Combined, these factors have made modernization of payments systems a top priority. “The dialogue in the U.S. payments ecosystem has irreversibly shifted toward offering increased speed, more choices, and simpler ways of sending and receiving payments," according to a 2022 Federal Reserve report.

whitePaper | March 24, 2023

Experts agree that the metaverse, from both a technological and also a business perspective, still has a long way to go before reaching its full potential. Some sources, including Meta founder Mark Zuckerberg himself, estimate that it will take a minimum of ten years before his promise will be fulfilled. According to Gartner, only one in four people will spend an average of one hour per day in the metaverse by 2025 and only 30% of companies will have products or services ready for this new space.

whitePaper | February 26, 2022

During the past year, financial organizations and banks in particular, have suffered increasing rates of cyberattacks coming in from every possible threat vector. According to Check Point Research, a financial organization was attacked on average 700 times every week during 2021, a 53% increase year-over-year, and according to IBM the average cost of a successful breach was $5.85 million. From phishing to supply chain attacks, and everything in between, what we have seen is just the tip of the iceberg.

whitePaper | March 16, 2022

Data is often referred to as the “new oil” of the digital economy. It is a powerful asset used by companies to improve their services and to build artificial intelligence (AI) models. However data can often be used to “lock” consumers into a service. A move to consentdriven access to all user data can break that lock, make it easier for consumers to move between different service providers and unleash a wave of innovation. Open Banking can also help facilitate financial inclusion, better serving those on the margins of society by offering a bridge to the formal economy.

whitePaper | April 15, 2022

The global consumer finance market has rebounded at pace from the turbulence of the pandemic, led by an accelerating shift online and an accompanying wave of investment and innovation. With many people managing financial uncertainty, the segment has seen a step change in its progress, supported by new approaches to credit decisioning and the emergence of buy-now-pay-later (BNPL) as a major force in the payments landscape.

whitePaper | November 21, 2022

This white paper examines the challenges facing insurers in a rapidly changing marketplace. It focuses on the threat from insurtechs and other digital challengers, the emergence of new business models and technologies, and how customer expectations have changed.