Digital Financial Services Evidence Gap Map Methodology

whitePaper | March 10, 2020

FinTech Futures has launched its latest report on cloud transformation in the financial services industry. As we enter a decade of innovation and change, financial institutions are facing a myriad of challenges in the form of shifting customer expectations, emerging technologies and alternative business models. Perhaps its best solution is to look to a form of technology that was making disruptive waves in the sector more than a decade ago: cloud computing.

whitePaper | November 21, 2022

This white paper examines the challenges facing insurers in a rapidly changing marketplace. It focuses on the threat from insurtechs and other digital challengers, the emergence of new business models and technologies, and how customer expectations have changed.

whitePaper | March 14, 2022

The writing is on the wall. Disruptive technologies, evolving consumer behaviors and expectations, innovative new entrants, and a shifting regulatory landscape are all drivers behind the modernization of payments and banking. Current legacy systems are no match for these drivers of change, creating a predicament for financial institutions (FIs) who want to future-proof payments but face time and budget constraints.

whitePaper | April 14, 2022

Gone are the days when customers would visit brick and mortar stores 3-5 times a week to complete their daily chores, buy luxury items or do banking. With the proliferation of mobile technology, social media, and internet banking, customer expectations shifted and evolved. Moreover, with the rise of on-demand and one-click mindset, induced by the likes of Netflix, Amazon and Uber, along with the need for hyper-personalisation, people were no longer willing to wait and watch for any of the businesses, and the case of financial services was no different. It is needless to mention that customer expectations and digital transformation have been evolving in parallel ever since.

whitePaper | February 17, 2020

Despite the onward march of technology, especially in the financial services sector, methods of authentication and identity confirmation appear to be falling behind the curve. While biometrics may be making inroads into the industry, the passport and the paper document remain the dominant way that many organizations authenticate their users via know your customer (KYC) checks and controls, which have become an ever-more important factor in a banks’ success.

whitePaper | September 20, 2022

Banking has historically been one of the business sectors most resistant to disruption by technology. Since the first mortgage was issued in England in the 11th century, banks have built robust businesses with multiple moats: ubiquitous distribution through branches; unique expertise such as credit underwriting underpinned by both data and judgment; even the special status of being regulated institutions that supply credit, the lifeblood of economic growth, and have sovereign insurance for their liabilities (deposits). Moreover, consumer inertia in financial services is high. Consumers have generally been slow to change financial-services providers. Particularly in developed markets, consumers have historically gravitated toward the established and enduring brands in banking and insurance that were seen as bulwarks of stability even in times of turbulence.