Adapt to Evolving Banking Customer Behaviors

Adapt_to_Evolving
After a tumultuous 2020 for financial services customers and leaders, financial services business unit executives need to know how last year’s events changed customer needs and behaviors, what stayed the same, and what it all means for the future of banking products, services, and channels. This complimentary webinar draws on surveys administered by Gartner both before and during the COVID-19 pandemic to reveal how retail banking customer behaviors and needs evolved during 2020. Financial services business unit executives will learn what these changes, or lack thereof, mean for moving forward.
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Spotlight

When the Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996, its purpose was to improve the portability and accountability of health insurance coverage for employees between jobs. Since then, the scope of HIPAA has grown significantly. HIPAA became a vehicle to encourage healthcare providers

OTHER ON-DEMAND WEBINARS

Economic Scenario Generation Best Practices: Overcoming Risk Neutral Modeling Challenges

numerix

The insurance industry has utilized risk neutral models for many years to help manage market risks embedded in complex insurance products such as variable annuities (VAs). However, as the complexity of VA guaranteed living benefit riders has increased, insurers have needed to adopt more sophisticated modeling capabilities in order to properly assess and mitigate risk exposures. Moreover, the combination of long-dated liabilities and persistent low rate environments presents challenges when constructing stochastic rate models, which can often produce explosive rates or negative rate scenarios which are undesirable for valuations and other ESG applications. And insurers with exposures across multiple currencies can sometimes encounter problems handling quanto adjustments when modeling equities and rates across multiple currencies.
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PSD2 Open Banking For Programme Managers

Global Processing Systems

Global Processing Services and Konsentus explored the implications of PSD2 open banking and the challenges Programme Managers face to meet the new regulations. March 14 2019 – it’s only 2 months until everyone has to have their solutions available for external testing. Will you be ready? Do you understand what you need to do? Everyone offering an API Solution for Third Party Providers needs to have in place seven key elements to meet the PSD2 open banking regulations.
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Improving the call experience for financial services communications

For customer outreach to succeed, financial services organizations need higher quality intelligence and execution to drive engagement across channels. Phone calls still play an important role in communicating with customers and are often used first to address urgent or highly sensitive customer concerns. However, customers are now skeptical of calls from unknown numbers due to the substantial increase in robocalls or other fraud, scam, and caller-id spoofed calls.
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BLOCKCHAIN & CRYPTOCURRENCIES: WHAT CPAS NEED TO KNOW TO SERVICE CLIENTS

CPA Academy

Blockchain technology and cryptocurrencies such as bitcoin and ether are two trending topics in the fin-tech world. Yet, few business professionals can grasp the intricacies, opportunities and challenges posed by this new technology. This course intends to give you a thorough understanding of the history of the blockchain, properties of blockchain, limitations of blockchain, how to buy & sell cryptocurrencies, special terms associated with the blockchain and the taxation of common blockchain related transactions. The course should prepare you to take on clients in blockchain related businesses, communicate effectively with them and implement best tax practices.
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Spotlight

When the Health Insurance Portability and Accountability Act (HIPAA) was signed into law in 1996, its purpose was to improve the portability and accountability of health insurance coverage for employees between jobs. Since then, the scope of HIPAA has grown significantly. HIPAA became a vehicle to encourage healthcare providers

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