Measuring Customer Experience in the Banking Industry

whitePaper | August 18, 2022

The European Union’s Second Payment Services Directive (PSD2) signaled a new era of change and innovation in the financial services industry. Designed to make financial transactions more transparent, efficient and secure, the directive’s requirements help institutions satisfy increased consumer demand for smarter and more flexible banking options — without compromising security.

whitePaper | June 28, 2022

The American Bankers Association, the Consumer Bankers Association, the Independent Community Bankers Association, the U.S. Chamber of Commerce (the Associations) and our members oppose discrimination in any form and seek to treat all customers fairly. Banks are committed to serving the families and businesses in their communities and proudly supply the financial products and services that provide important economic opportunities for individuals, families, and small business owners. It follows that banks support fair, objective, and transparent enforcement of civil rights and fair lending laws. However, we cannot support the CFPB's recent actions, taken without legislative authority, to extend fair lending laws beyond the bounds carefully set by Congress.

whitePaper | March 10, 2020

FinTech Futures has launched its latest report on cloud transformation in the financial services industry. As we enter a decade of innovation and change, financial institutions are facing a myriad of challenges in the form of shifting customer expectations, emerging technologies and alternative business models. Perhaps its best solution is to look to a form of technology that was making disruptive waves in the sector more than a decade ago: cloud computing.

whitePaper | November 29, 2022

Based on our experience of building financial and banking products, we can state that there are corners FinTech companies should never cut. The past shows that core security features and software compliance should be an integral part of any MVP coming to the market. Therefore, you either put it in the MVP backlog from the very beginning or use a prebuilt software that already comes with the core security components.

whitePaper | June 10, 2022

End-to-end digitization of enterprisewide operations enables new customercentric business models, new products and services, new ways of working, and an ecosystem of partners. Digitization is critical to meeting customer expectations and powering financial performance across revenue, costs, and capital.

whitePaper | October 25, 2022

Financial institutions’ pre-pandemic investments in technology and the increased adoption by the public of online banking services helped banks and credit unions continue serving and, in some cases, expand their reach of customers. However, accelerated technology adoption and institutions’ growing reliance on third-party partners amplify the importance of cybersecurity measures for protecting private data, financial assets, and systems.