Digital Banking Leadership: Measures That Matter

whitePaper | October 3, 2022

50% reduction in costs associated with cash handling/servicing by financial institutions (FIs) that implemented cash recycling, and typical reduction of cash replenishment and CIT visits by 20-50%. Advanced Friction Pick Technology allows accurate note separation and banknote transportation.

whitePaper | May 6, 2020

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whitePaper | April 14, 2022

The world of digital payments and finance has made considerable strides in the wake of the global pandemic. As a result, the shifting market has seen a rise in innovations that improve the customer experience while supporting the growth of businesses, both big and small. Buy Now, Pay Later is one standout approach that has exploded in popularity in the past few years and is rightfully taking its place as the frontrunner in innovative digital financial services

whitePaper | August 24, 2022

India's smartphone boom proved conducive for the rise of digital payments. The government-sanctioned push toward a unified payment interface led to over two billion digital transactions in April 2021, just shy of Rs 5 lakh crore. Correspondingly, this also eased access to short-term, low interest credit - reflected in a 220 % jump in offerings such as buy-now-pay-later (BNPL). BNPL products can potentially help plug the Rs. 25 trillion credit gap in the micro, small and medium (MSME) segment, considered high-risk by legacy lenders.

whitePaper | March 15, 2022

The speeds at which today’s AI technology is advancing is far beyond what many have expected. The role of human decision-making is being eclipsed by computer and machine learning in almost every industry. We see it in autonomous cars and trucks as well as in actual robots pre-programmed to take on tasks once thought to be reserved for humans alone. Ralph Haupter, President of Microsoft Asia and Corporate Vice President, Microsoft stated the following: “I believe 2018 is the year that this will start to become mainstream, to begin to impact many aspects of our lives in a truly ubiquitous and meaningful way” There is no uncertainty in the fact that AI is progressing at the speed of light. It is yet to be seen how this will impact industry on a global industrial level but the applications to payments have not been insignificant in the past several years. This paper seeks to explore the intricacies of this technology, its evolution, and the potential impact of AI in payments in 2018 and beyond.

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.