Premier Bank Selects CSI for Core Banking Services

Computer Services, Inc. a provider of end-to-end fintech and regtech solutions, reported that Dubuque, Iowa-based Premier Bank ($390 million in resources) has chosen its NuPoint® core platform to offer more vital and dependable banking solutions that can advance in lockstep with its customers.

Premier Bank started assessing new core suppliers just about two years prior, however a new COVID-19-related dependability issue on the digital side filled in as the force for the bank to do the change to CSI.

“When the first round of COVID-19 relief came out, everyone tried to check their balances at once,” said Andrew Mozena, president and CEO of Premier Bank. “We were down for a solid week, with zero access for our customers. Communication and the ability to respond was extremely poor, and that was the straw that broke the camel’s back.”

Premier Bank was utilizing an in-house core handling framework that necessary the organization to have not just a lot of additional equipment on location, yet in addition the ability to oversee it themselves. Mozena said CSI’s private cloud environment will simplify the bank’s back room operations and alleviate its responsibility to configure important systems, like disaster recovery, on its own.

In addition to service and technology upgrades, Mozena said Premier Bank chose CSI due to the company’s philosophies on service and pricing.

“Once you’re a CSI customer, you’re a customer,” said Mozena. “That means as software changes and enhancements are made, they flow through to the bank. That was certainly not the case with our previous provider. We want to remain relevant as the communication between consumers and banks changes and evolves, and I think we have a much better chance of that with CSI.”

Premier Bank will likewise exploit CSI's set-up of digital banking solutions, which is completely incorporated into the core platform. Unexpectedly, Premier Bank won't depend on an outsider to control its debit card program, which implies customers will have different convenient card alternatives accessible to them through CSI's mobile banking app.

"For the last 22 years, Premier Bank has built a solid reputation as an institution that is completely invested in its community and its customers,” said David Culbertson, CSI’s president and COO. “I am thrilled for the privilege to enter into a new technology partnership with Premier Bank, and I am confident that our dedication to service and innovation will help the bank exceed its goals for years to come."

About Premier Bank
Since 1998, Premier Bank has served customers across the city of Dubuque, Iowa, with the financial resources, lending opportunities and digital banking solutions they need to thrive. Premier believes serving its customers extends to serving the community. The bank’s staff is involved with, and proud to support, numerous community organizations and events.

About Computer Services, Inc.
Computer Services, Inc. (CSI) delivers innovative financial technology and regulatory compliance solutions to financial institutions and corporate customers across the nation. Through a combination of expert service, cutting-edge technology and a customer-first mentality, CSI excels at driving businesses forward in a rapidly changing industry. CSI’s expertise and commitment to authentic partnerships has resulted in the company’s inclusion in such top industry-wide rankings as the FinTech 100, American Banker’s Best Fintechs to Work For and MSPmentor Top 501 Global Managed Service Providers List. CSI’s stock is traded on OTCQX under the symbol CSVI.