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Financial resilience in the long-term savings journey: what are the crunch points and how can the industry help?

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The pandemic has made us re-evaluate financial security, with many people able to save more, and many others in desperate circumstances. Regulators are looking again at the pensions customer journey, the importance of cash savings and investments alongside pensions is more firmly recognised. Digital and personalised customer communications, with pension information combined with other financial data, can play a transformative role in helping savers understand and improve their own wellbeing. But does this go far enough in helping customers build and then draw upon their financial resilience?
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