Customer Experience in Banking - a CTO's Perspective

Customer Experience in Banking - a CTO's Perspective Customer Experience in Banking: A CTO’s Perspective Shubhra Sinha VP, Portfolio Marketing DataStax Brett Brunick Chief Technology Officer TCF Bank In a rapidly evolving world. Each new innovation accelerates expectations © 2017 DataStax, All Rights Reserved. Company Confidential CONTEXTUAL These cloud applications must meet expectations. ALWAYS-ON DISTRIBUTED SCALABLEREAL-TIME © 2017 DataStax, All Rights Reserved. Company Confidential Create Defining Moments. The Importance of Now! Real-time Data Always. Everywhere © 2017 DataStax, All Rights Reserved. Company Confidential Brett Brunick Chief Technology Officer, TCF Bank TCF Bank A Minnesota-based national bank holding company. $21.3 billion in total assets 376 branches in eight states: – Minnesota, Illinois, Michigan, Colorado, Wisconsin, Indiana, Arizona, South Dakota Provides retail banking and wholesale lending services across the US. At TCF, we’re proud to offer services and opportunities designed to help improve life for our customers, our employees, and the communities we serve.
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As digital transformation strategies take hold and organizations embrace a philosophy of data-driven decision-making, many functions that have traditionally communicated little with each other are coming together around a shared need for current and relevant information. In this environment, IT and tax departments have a signifi

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