Ask Me Anything with Brian Brooks, Acting Comptroller of the Currency

However, if these touchpoints are isolated from each other or from traditional channels such as call centre or branch, your customers will use them as standalone services with rather low engagement. And you’ll continue losing money on routine operations and IT maintenance of all the siloed products, getting lower income as a result. What’s the solution? Become a digital-first bank — implement your own smart and nimble omni-channel platform, digital to the core. This means you have to stop tweaking channels and products, reinvent your business model and alter the way of thinking.

Some 64% of finance chiefs believe the future autonomous state will be reality within the next six years, but less than 21% use machine learning, prescriptive analytics, natural language processing and blockchain. Failure to adopt these technologies delays your organization’s ability to move information swiftly with little to no human intervention, and exposes your business to shocks such as inflation, global conflicts and pandemics. This complimentary finance webinar looks at what it really means to be an AI-forward finance organization. You will discover the latest Gartner research that reveals what leading finance organizations do to move towards becoming an autonomous finance function of the future.

The way payments are made has changed significantly over the past few years. Whether it is collecting premiums or paying claims, insurance companies are now operating in a world where customers expect greater transparency, choice, and immediacy. Despite this, how to pay and get paid has traditionally been a tactical decision for insurers, relying on readily available solutions or what works with existing technology or providers.

While change has become a constant from a business, regulatory and technology perspective, the need for finance leaders to transform their teams and processes has never been bigger. With the right transformation strategy, the opportunity exists to modernize your systems, drive innovation, and create a more agile finance team. In