SECURITY AND COMPLIANCE
Glia, LitLingo | December 02, 2020
LitLingo Technologies, an AI organization giving proactive compliance and risk-mitigation technology and Glia, a main supplier of Digital Customer Service, are cooperating to offer AI-driven compliance usefulness to Glia clients.
The objective of the joining is to guarantee specialists give the highest caliber of administration to clients while maintaining steady compliance with rules and rules set up by banks and credit unions. With the LitLingo offering, specialists utilizing Glia approach continuous restorative alarms to make a superior, more predictable experience for end-clients and diminished compliance risk for monetary foundations.
“The most innovative financial institutions in the world trust Glia with their customer experience and this integration allows them to go the extra mile when it comes to compliance risk,” said LitLingo CEO Kevin Brinig.
Glia's Digital Customer Service stage is an interchanges and cooperation arrangement that empowers monetary foundations to interface with clients and flawlessly speak with them through whichever channels they like, including informing, video and voice, and guide them utilizing CoBrowsing. This is completely overseen through a solitary interface, giving a reliable client experience over all channels while maintaining a similar discussion and setting in any event, when moved to an alternate virtual or human specialist.
“Glia is excited to share how LitLingo has utilized our AI management platform to offer world-class agent-facing compliance and risk management for customer interactions—a unique use case in the AI provider market,” said Glia co-founder and COO Justin DiPietro.” It’s critical for today’s financial institutions to not only provide an exceptional customer experience, but to keep everything running smoothly from a compliance and accuracy standpoint.”
By utilizing LitLingo's restrictive AI, Glia clients can decrease human blunder during collaborations with clients and gain bits of knowledge into compliance and NPS pain points. Glia clients presently approach LitLingo's checking programming that utilizes common language understanding to fathom complex language and distinguish explicit ideas. The net impact is better communications for end-clients and specialists the same, diminished help costs and decreased compliance risk or specialist turnover. LitLingo joins Glia's environment of AI-driven contributions that incorporate Amazon Lex, Google Dialogflow, IBM Watson, Microsoft Bot Framework and a large group of industry-and arrangement explicit AI technology suppliers.
LitLingo is using AI to break through the limits of traditional compliance and risk-mitigation challenges. In addition to serving the financial services industry, LitLingo deploys a wide range of artificial intelligence models on top of corporate communications specializing in misconduct risk, industry-specific litigation risk, and regulatory risk in the technology, logistics, HR, and customer service verticals. LitLingo aims to make organizations better by proactively changing behavior and preventing risk instead of relying on expensive, retroactive remediation efforts.
Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration and AI-enabled assistance. Glia has partnered with more than 100 financial institutions, insurance companies and fintech providers across the globe to improve top and bottom-line results through Digital Customer Service. The company has won numerous awards for its innovation - most recently recognized by Gartner as a Cool Vendor for 2020.
Voyager | November 09, 2021
Voyager Digital Ltd., one of the fastest-growing, publicly traded cryptocurrency platforms in the United States, today announced the integration of the Voyager token (VGX) into Coinify's cryptocurrency payment platform, a wholly-owned Voyager subsidiary that provides merchant payment services in over 150 countries.
The integration of VGX into Coinify's crypto payment platform expands the functionality of the Voyager token well beyond the Voyager ecosystem. Our acquisition of Coinify earlier this year added a global crypto payments infrastructure to the Voyager ecosystem, and we will continue to implement additional ways to maximize this infrastructure to grow crypto adoption internationally."
Steve Ehrlich, CEO and Co-founder of Voyager.
Coinify's payment system allows businesses to accept cryptocurrency online and in retail stores, and is integrated through payment service providers with over 30,000 merchants globally. VGX joins over 15 other leading cryptocurrencies — including Bitcoin, Ethereum, and Cardano — that can be accepted by participating Coinify merchants. Voyager also previously announced that Usio, its payment provider, is integrating Coinify's payment offering. Usio already has an established pipeline of merchants and PSPs ready to accept crypto as payment.
VGX supports the Voyager Loyalty Program, commonly known as VLP, which allows customers to earn rewards for activities done on the platform. The VLP rewards customers with crypto-back on trades, boosted holding rewards, and more. The program has been successful as the number of participants continues to grow.
In August 2021, Voyager acquired Coinify, accelerating Voyager's international expansion and the Company's payment capabilities, with plans to enable customers to make payments directly from their digital asset accounts and fast-track Voyager into the business-to-business payment space.
About Voyager Digital Ltd.
Voyager Digital Ltd. is a fast-growing, publicly traded cryptocurrency platform in the United States founded in 2018 to bring choice, transparency, and cost efficiency to the marketplace. Voyager offers a secure way to trade over 60 different crypto assets using its easy-to-use mobile application, and earn rewards up to 12 percent annually on more than 30 cryptocurrencies. Through its subsidiary Coinify ApS, Voyager provides crypto payment solutions for both consumers and merchants around the globe.
Rocket Companies | December 27, 2021
Rocket companies, the Detroit-based platform company, announced its agreement to acquire Truebill. Rocket companies being a tech-driven company that deals with real estate, mortgage, and financial services businesses – including Rocket Mortgage, Rocket Homes and Rocket Auto is going to take on personal finance with Truebill—an app that assists consumers to manage every aspect of their financial lives.
Truebill has gained immense popularity among consumers looking to live their best financial lives. It has helped them manage subscriptions, improve credit scores, track expenditures, and more through an easy-to-use app. The company also tries to negotiate bills on its clients’ behalf and saves 20 percent on financial services such as telephone and cable bills.
Truebill was founded in 2015, and currently has 2.5 million members. The number has been doubled with an extreme increase in its user base last year.
We are very impressed with what Truebill has created – providing a simple, intuitive client experience to help its users save significant money. The company is a perfect fit for the Rocket platform. Truebill's work in helping Americans to keep track of their finances and providing guidance leads to better financial outcomes. It follows the same philosophy as Rocket Companies – leveraging the power of technology to remove the friction from complex transactions – and applies it to everyday life."
Jay Farner, CEO of Rocket Companies.
Truebill has leveraged technology to improve its clients’ financial well-being. This adds to Rocket Companies' end-to-end real estate and home financing platform. As a result of this, Rocket Company can grow its marketplace and achieve the goal of creating a centralized destination for consumers to manage their entire financial activities.
Rocket Companies interacts with tens of millions of potential clients each year looking to purchase a car, buy or sell a home, or get a mortgage. Where most consumers only investigate investing options. So, with the help of Truebill's financial wellness services, Rocket Companies will have a novel organic growth opportunity and a significant channel to nurture clients. The company's FinTech ecosystem will provide a value between the large financial transactions.
The entire new business will also add consistent monthly revenue for Rocket Companies. Today, the company's mortgage servicing operations generate $1.3 billion annually. Rocket Companies boasts 2.5 million serviced clients with an industry-best retention rate of 91 percent.