Video Banking: The Next Generation

October 21, 2021

Video_Banking
Some might say Video Banking is already a "next-generation" technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, most deployments to date add little more than a trust element. We can still find much room to further improve the customer experience as
it relates to video and digital banking, as we will demonstrate in this paper.

Video Banking is a remote one-way or two-way connection between you and a bank representative working in a call center, branch office, or from home.
There are several use cases for Video Banking, depending upon your location and need.

A common Video Banking model is the Personal Teller Machine (PTM),calso called a Video Teller Machine (VTM). A PTM functions like ancautomated teller machine (ATM) outfitted with a built-in monitor, camera, microphone, and speakers to facilitate video interactions. That allows a connection with a remote banker to answer questions about transactions when you need help. PTMs often have the convenience of 24-hour service
with remote bankers on a shift-based roster to cover the customer load.

Spotlight

Acumen Holding

Acumen is a fast growing investment bank that provides a wide range of financial services to a substantial and diversified client base that includes; financial institutions, government entities, retail investors and high-net-worth individuals. Upon our establishment, we set a strong platform to withhold our core values; integrity, hard work, accountability and trust. Those are the four pillars of our firm that help us provide uncompromising standards to our clients.Our executive management members are committed to delivering exceptional services. Our cumulative years of experience in the field have enriched us with a focused, well balanced strategy to better serve our clients.

OTHER WHITEPAPERS
news image

Real-Time Risk Management for Banking

whitePaper | February 21, 2020

Does a “regular” bank that does not deal in complex instruments still need real-time risk management? To date, banks have generally accepted having risk analyses available one or two days after the fact. And for years, they have made ends meet with this delayed risk insight. So why invest in something new? Why rock the boat?

Read More
news image

Review of 2019 Credit Trends

whitePaper | January 9, 2020

The United States played a starring role as the rest of the world watched the President become the third leader in history to be impeached by the House in December. Our chief protagonist kept investors guessing by prolonging the ongoing US-China trade wars while simultaneously applying a slew of tariffs across Europe, South America, and elsewhere in Asia.

Read More
news image

TOP 5 DIGITAL TRANSFORMATION CHALLENGES INWEALTH MANAGEMENT

whitePaper | January 24, 2020

Although the wealth management industry is in agreement on the importance of digital innovation, few organizations manage to achieve any business value from their transformation initiatives. This is because most wealth management firms pursue digital transformation as a feature selection exercise, implementing stop-gap solutions that address a pressing need to keep up with competitors or consumer trends. As a result, firms are left with digital capabilities that are basic, disconnected and insufficient to meet clients’ needs.

Read More
news image

Capital markets CRM vs. standard CRM

whitePaper | December 13, 2019

Capital markets firms today need to do more with fewer resources, which is in part because of the changing dynamic between the buy side and sell side. These firms are turning to digital transformation, realizing in this regulatory landscape that it’s the best way to transform their business while saving time and money.

Read More
news image

Embedded Finance The Future of the Economy

whitePaper | November 26, 2019

Financial services is the nervous system of our economy; a critical system that needs to operate efficiently and equitably for our society to function. The legacy 20th century business models in finance have become increasingly obsolete and most have not adapted to the fundamental paradigm shift—technological, institutional and societal—ushered in by our continuing transition from an Industrial Age to an emerging Information Age.

Read More
news image

Muni Bonds: making every basis point matter

whitePaper | November 14, 2019

Municipal bond funds experienced strong flows in 2019, as tailwinds from the country’s new tax code (the 2017 Tax Cuts and Jobs Act “TCJA”) and low interest rates found investors flocking to the asset class for the tax benefit. Add in strong year-to-date performance, and investors may be asking if they missed the boat and if it’s too late to invest in municipal bonds. Yet, there are clear and distinct reasons why municipal bonds are still an attractive investment for investors today.

Read More

Spotlight

Acumen Holding

Acumen is a fast growing investment bank that provides a wide range of financial services to a substantial and diversified client base that includes; financial institutions, government entities, retail investors and high-net-worth individuals. Upon our establishment, we set a strong platform to withhold our core values; integrity, hard work, accountability and trust. Those are the four pillars of our firm that help us provide uncompromising standards to our clients.Our executive management members are committed to delivering exceptional services. Our cumulative years of experience in the field have enriched us with a focused, well balanced strategy to better serve our clients.

Events