Video Banking: The Next Generation

October 21, 2021

Video_Banking
Some might say Video Banking is already a "next-generation" technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, most deployments to date add little more than a trust element. We can still find much room to further improve the customer experience as
it relates to video and digital banking, as we will demonstrate in this paper.

Video Banking is a remote one-way or two-way connection between you and a bank representative working in a call center, branch office, or from home.
There are several use cases for Video Banking, depending upon your location and need.

A common Video Banking model is the Personal Teller Machine (PTM),calso called a Video Teller Machine (VTM). A PTM functions like ancautomated teller machine (ATM) outfitted with a built-in monitor, camera, microphone, and speakers to facilitate video interactions. That allows a connection with a remote banker to answer questions about transactions when you need help. PTMs often have the convenience of 24-hour service
with remote bankers on a shift-based roster to cover the customer load.

Spotlight

Artemis Investment Management

Artemis is a leading UK–based fund manager, offering a range of funds which invest in the UK, Europe, the USA and around the world. As a dedicated, active investment management house, we specialise in investment management for both retail and institutional investors. Independent and owner-managed, Artemis opened for business in 1997. Its aim was, and still is, exemplary investment performance and client service. All Artemis’ staff share these two precepts – and the same flair and enthusiasm for fund management.

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