Understanding How We Are Compensated for Financial Services

whitePaper | April 12, 2023

This crypto winter is another pivotal period in the history of blockchain. As with the last winter (2018-2020), the fear that crypto has peaked or that it was a quixotic trend is in the air. But a deeper conviction remains by many that blockchain is bound to change our financial system and even society as a whole.

whitePaper | June 28, 2023

Central banks have different motivations for exploring or developing central bank digital currency (CBDC), and the demand for improved domestic and cross-border payment rails differs across jurisdictions. To help central banks in the planning and development of their CBDCs and to make sure that interoperable functionalities are considered in time, the central bank community should take steps at the beginning of the design process to include these considerations. Although this paper does not take a stance on the choice to issue a CBDC, it considers interoperability in a global future state where a CBDC may exist.

whitePaper | March 16, 2022

Data is often referred to as the “new oil” of the digital economy. It is a powerful asset used by companies to improve their services and to build artificial intelligence (AI) models. However data can often be used to “lock” consumers into a service. A move to consentdriven access to all user data can break that lock, make it easier for consumers to move between different service providers and unleash a wave of innovation. Open Banking can also help facilitate financial inclusion, better serving those on the margins of society by offering a bridge to the formal economy.

whitePaper | November 30, 2022

This white paper provides important information for banks and other financial institution (FI) professionals on the requirements and needs necessary to modernize payment engines while also increasing business customer adoption of electronic payments. It discusses the challenges inherent when businesses try to leverage their accounting systems to generate and transmit payment files, the preprocessing of customer-driven payments, management and servicing, and the logic-based needs for better payment channel routing.

whitePaper | February 19, 2020

Digital trends have impacted almost every aspect of today’s business world, from operational performance to customer service satisfaction. The payments department – the cash flow and working capital lifeline for an organization – is no exception. Yet in Singapore and Malaysia, many organizations still have limited automation of the accounts payable (AP) process, or a heavy reliance on manual paper work. This report analyses the current AP landscape in Singapore and Malaysia, through surveys and interviews of 100 organizations in each country, across various industries.

whitePaper | May 12, 2022

Conversational AI is a type of artificial intelligence that facilitates the human like conversation between a human and a software system in real time. It is a piece of software that a person can talk to, like chatbot, social messaging app, interactive agent, or smart device.