Transaction Banking

whitePaper | July 30, 2022

In view of the increasing digitalization of payments and the high demand of real-time transactions, the cross-border payment I ecosystem is moving towards a new international messaging standard.

whitePaper | October 6, 2021

ESG investing has grown exponentially in the last decade and is estimated to be somewhere between 35.31 to 40.52 trillion USD (according to the GSIA, 2021, and OPIMAS, 2020). The ESG investment industry is constantly in transition, with rapid developments across ESG strategies, approaches, and technologies reshaping the industry towards best standards of practice. This transition is leading to variations in the scale and growth of sustainable investment in different regions, according to GSIA. Many regions continue to see strong growth in sustainable investment assets under management – most notably Canada, the United States and Japan. Other regions are slowing down their rate of growth or have seen a reported reversal – in particular Europe and Australasia. In both cases, this is largely due to changes in how sustainable investment is defined, either by law as in the case of the EU, or by new industry standards as is the case in Australasia.

whitePaper | June 4, 2022

Historically, FP&A has been viewed as a back-office function. A provider of historical data, it was often regarded as the “scorekeeper,” focused on producing routine management reports with limited forward-looking capability. Now, many FP&A leaders are regarded as trusted advisers for both strategic and operational decisions. How empowered are FP&A leaders to support CFOs who have more strategic, customerfacing, disruptive roles?

whitePaper | January 1, 2023

The workforce challenges which have persisted throughout 2022 remain a primary concern heading into 2023. Inflation, tightening budgets, a renewed focus on profitability, and a tight labor market make productivity measurement and capacity utilization paramount.

whitePaper | October 1, 2022

Africa has enjoyed an earlymover’s position in the application of fintech in effecting financial inclusion and economic transformation. The success of the continent’s mobile money revolution caught the world’s attention over a decade ago, bringing into sharp focus the potential inherent in the combination of finance and technology – with innovation and empathy.

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.