The impact of privatising personal injury insurance schemes

whitePaper | February 22, 2023

Today’s consumer is smart, tech savvy and mobile friendly with digital sources of information at hand. The upcoming fintechs and non-banking startups pose a challenge to the way traditional banks operate, while customer expectations evolve sooner than they are documented. On the other hand, as the understanding of technology improves, banking customer demographics change with customers expecting for more sophisticated experiences.

whitePaper | February 13, 2023

In recent years there have been many transformations within banking that have focused on Customer360, the omnichannel experience, AML/Fraud predictions, AI digital assistants to drive operational effciency and core banking modernizations to name but a few. Yet most of them have stayed true to their core business alignment of banks controlling how their customers engage and leverage their product offerings.

whitePaper | June 7, 2022

In partnership with BlackLine, 360 Thought Leadership Consulting conducted the original survey: The State of AR: Trends, Headwinds & Opportunities. The objectives of this study are to assess the strategic role that accounts receivable is currently playing and why, benchmark top AR priorities and challenges in 2022, and evaluate the role that technology will play in delivering AR success in 2022 and beyond. The cross-industry survey was launched in April of 2022 and focused on companies headquartered in the United States of America. We surveyed 260 participants with roles including AR.

whitePaper | April 26, 2023

The treasury department’s role within a bank has become more strategic and central over the last decade. Treasury teams have prioritized the delivery of a robust risk management, governance and compliance framework as well as optimizing the bank’s liquidity and balance sheet. However, a bank’s treasurer, in its role as custodian of the bank’s balance sheet, is facing a multitude of industry drivers and macro-economic challenges that will require a new approach.

whitePaper | September 26, 2022

Fintech Notes offer practical advice from IMF staff members to policymakers on important issues. The views expressed in Fintech Notes are those of the author(s) and do not necessarily represent the views of the IMF, its Executive Board, or IMF management.

whitePaper | July 15, 2022

BNPL has grown rapidly as a lending product for consumers over the last few years. The idea of paying for purchases over time through a few interestfree payments is highly appealing to customers. BNPL firms have rapidly grown revenues as product adoption has increased. Most of this growth is led by fintechs while banks have been trying to play catch-up. Arguably, banks have lagged behind because fintech firms have been able to use their tech advantage to appeal to a wide consumer base and have reduced friction in the customer lending journey. However, industry experts also admit that a lot of this performance disparity may be due to regulatory arbitrage. Large banks face higher scrutiny when compared to fintechs and nonbanking lenders on policies, processes, and analytical strategies.