The High Performing FQHC of Tomorrow Expanding the mission through margin

whitePaper | June 10, 2022

End-to-end digitization of enterprisewide operations enables new customercentric business models, new products and services, new ways of working, and an ecosystem of partners. Digitization is critical to meeting customer expectations and powering financial performance across revenue, costs, and capital.

whitePaper | June 21, 2022

Over the last few years, the payments landscape has massively changed. The use of advanced technologies by traditional and new financial services providers, including fintech, Big Tech and challenger banks, have increased the level of competition and the overall degree of innovation. In the open finance scenario, public administration, corporate and retail customers are enabled to choose among a variety of products, that go beyond traditional banking functionalities.

whitePaper | November 11, 2022

The world is entering a golden age of artificial intelligence (AI). Financial services, more than almost any other industry, stands poised to reap the benefits. The combination of advanced compute resources, abundant data, and new software development and business practices are transforming how insight, analysis, and new products and services are generated.

whitePaper | December 22, 2022

Payments is fast becoming the priority for many organizations, acting as the digital connective tissue that is cutting across industries and domains. Businesses and consumers are looking for seamless, frictionless — and maybe even enjoyable - experiences. We’re here to help you understand which could have the biggest impact on buyer behavior and your operations — and which are most deserving of your attention and your modernization budgets.

whitePaper | January 8, 2023

For the first time in decades, the financial services industry is buzzing about a new payments rail that stands to have a deep impact on how businesses and people pay each other: instant payments (also often called real-time payments). Even though The Clearing House has offered its RTP® network for years, the Fed is gearing up to launch its FedNowSM network, which brings the instant payments functionality to more financial institutions.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.