The Gap in Financial Services and Customer Service Innovation

whitePaper | December 14, 2022

The rapid pace of change brought on by the current market dynamics has put a spotlight on the communication of business information. Many financial leaders are hampered by an inability to gather and disseminate that business-critical information to the necessary stakeholders at the necessary speed to cope with the rapidly changing business environment.

whitePaper | September 13, 2022

Over the past decade, a number of major innovations have been introduced that are transforming transport ticketing ecosystems. In particular, Account Based Ticketing (ABT) and the acceptance of bank cards at passenger gates are now pre-eminent in the strategies of major transit agencies. This document explores the opportunities that these trends are creating in terms of the use of closed loop cards.

whitePaper | January 9, 2020

The United States played a starring role as the rest of the world watched the President become the third leader in history to be impeached by the House in December. Our chief protagonist kept investors guessing by prolonging the ongoing US-China trade wars while simultaneously applying a slew of tariffs across Europe, South America, and elsewhere in Asia.

whitePaper | August 22, 2022

In the modern era of on-demand consumption and tailored customer experiences, the ability to put together banking systems to fit a Financial Institution’s needs is imperative. The continually changing landscape, cuttingedge competition, and rising customer expectations have become a general rule to adapt to practically every industry, including banking and financial services.

whitePaper | March 15, 2022

The speeds at which today’s AI technology is advancing is far beyond what many have expected. The role of human decision-making is being eclipsed by computer and machine learning in almost every industry. We see it in autonomous cars and trucks as well as in actual robots pre-programmed to take on tasks once thought to be reserved for humans alone. Ralph Haupter, President of Microsoft Asia and Corporate Vice President, Microsoft stated the following: “I believe 2018 is the year that this will start to become mainstream, to begin to impact many aspects of our lives in a truly ubiquitous and meaningful way” There is no uncertainty in the fact that AI is progressing at the speed of light. It is yet to be seen how this will impact industry on a global industrial level but the applications to payments have not been insignificant in the past several years. This paper seeks to explore the intricacies of this technology, its evolution, and the potential impact of AI in payments in 2018 and beyond.

whitePaper | April 19, 2021

The way in which banks onboard corporate clients can impact many aspects of their business, from reducing time to revenue, to improving customer experience and loyalty, and to compliance with Anti-Money Laundering (AML) and Know Your Customer (KYC) regulations. This white paper explores how banks can deal with changing KYC regulations and the incoming 6AMLD; what technology can be utilised to assist banks achieve seamless corporate onboarding; and what stands to be lost, and more significantly, to be gained, with a seamless real-time onboarding experience.