The Changing Landscape of Digital Banking

whitePaper | September 15, 2022

There have been numerous examples of how payments digitalization has transformed society in recent years, whether it be the surge in mobile money usage in sub-Saharan Africa, the stunning success of real-time payments in markets such as Brazil, India, and Thailand, or the increased adoption of contactless payment methods following the COVID-19 pandemic. According to the World Bank, roughly two-thirds of the population now make and receive digital payments, with the share of adults in developing economies increasing from 35 percent in 2014 to 57 percent in 2021. This shift has not only led to reduced cash usage and the availability of more convenient payment options but also to much needed improvements in financial inclusion and digital access for underserved populations.

whitePaper | September 13, 2022

Over the past decade, a number of major innovations have been introduced that are transforming transport ticketing ecosystems. In particular, Account Based Ticketing (ABT) and the acceptance of bank cards at passenger gates are now pre-eminent in the strategies of major transit agencies. This document explores the opportunities that these trends are creating in terms of the use of closed loop cards.

whitePaper | November 14, 2019

Municipal bond funds experienced strong flows in 2019, as tailwinds from the country’s new tax code (the 2017 Tax Cuts and Jobs Act “TCJA”) and low interest rates found investors flocking to the asset class for the tax benefit. Add in strong year-to-date performance, and investors may be asking if they missed the boat and if it’s too late to invest in municipal bonds. Yet, there are clear and distinct reasons why municipal bonds are still an attractive investment for investors today.

whitePaper | October 21, 2021

Some might say Video Banking is already a "next-generation" technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, most deployments to date add little more than a trust element. We can still find much room to further improve the customer experience as it relates to video and digital banking, as we will demonstrate in this paper. Video Banking is a remote one-way or two-way connection between you and a bank representative working in a call center, branch office, or from home. There are several use cases for Video Banking, depending upon your location and need. A common Video Banking model is the Personal Teller Machine (PTM),calso called a Video Teller Machine (VTM). A PTM functions like ancautomated teller machine (ATM) outfitted with a built-in monitor, camera, microphone, and speakers to facilitate video interactions. That allows a connection with a remote banker to answer questions about transactions when you need help. PTMs often have the convenience of 24-hour service with remote bankers on a shift-based roster to cover the customer load.

whitePaper | June 28, 2023

Central banks have different motivations for exploring or developing central bank digital currency (CBDC), and the demand for improved domestic and cross-border payment rails differs across jurisdictions. To help central banks in the planning and development of their CBDCs and to make sure that interoperable functionalities are considered in time, the central bank community should take steps at the beginning of the design process to include these considerations. Although this paper does not take a stance on the choice to issue a CBDC, it considers interoperability in a global future state where a CBDC may exist.

whitePaper | April 14, 2021

So what will 2021 - and beyond - bring us in FinTech innovation? Central Bank Digital Currencies? - perhaps - but some would argue that most currency is already digital: how much physical cash did you handle in the last year? And how much was transacted by digital money transfer, real-time payments, card transactions, mobile wallets… Does money actually exist? The news is full of how multi-million-pound artworks can now be represented by ‘non-fungible tokens’ which represent ‘digital’ but not physical ownership of the artworks.