The challenge of sustainable sustainability: Accelerating the ESG transformation in banking

whitePaper | March 16, 2022

Companies can innovate in any number of ways. They can design new products, embark on new market strategies, rethink company organization. They can innovate by automating processes that used to be done manually, and they can extend that automation to help transform operations beyond finance and accounting.

whitePaper | October 21, 2021

During the pandemic banks had to experiment and take risks that under normal circumstances they would never have considered in order to keep operations up and running, such as rapidly deploying a range of digital tools. To the surprise of many, employees and customers enthusiastically embraced these digital offerings, accelerating technology maturity and adoption by several years. Banks suddenly had hard evidence that digitizing operations could bring enormous efficiency and scale advantages while actually serving customers with greater personalization. These insights, in addition to capitalization changes, are contributing to a new wave of M&A activity in the U.S. as banks look to scale up quickly as the economy emerges from the pandemic. There were more than 50 deals in the first four months of 2021 with a total value of almost $25 billion, up from $6.5 billion in the same period in 2020, according to an S&P Global report.

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | June 13, 2022

There are new global risks in the capital market that are impacting traditional investment approaches and investment managers’ decision-making capabilities. While extreme weather changes like floods and wildfires are becoming frequent, privacy, data security and regulatory pressures are accelerating new risks for investors. Investor perception towards investment has changed; they are increasingly thinking about methods to avoid investments that are harmful to the environment or contribute to societal problems; instead they are focusing on investments that are beneficial for all the members of investment stakeholder community.

whitePaper | May 17, 2022

COVID-19 has highlighted the urgent need for collective action to augment the existing global health security financing system and mobilize additional resources for increased investments in pandemic prevention, preparedness, and response (PPR). Avoiding future pandemics requires investing substantially more in PPR; these investments will help avert the much larger costs that the world would have to incur if we were to be caught unprepared for the next global health crisis. Countries must step up domestic investments in the core capacities needed to prevent and contain future pandemics, in accordance with the International Health Regulations. This must be complemented by enhanced external financing, particularly for developing countries. The joint World Bank-WHO paper on PPR financing needs and gaps1 prpeared for the G20 Joint Finance and Health Task Force (JFHTF) estimated that external financing amounting to an additional $10.5 billion per year, over the next five years, is needed for investments at the country, regional and global level to strengthen the capacity of low-income and middle-income countries. PPR is a global public good. Mobilizing the needed external financing to strengthen PPR in lowand middle-income countries and regions, that are the most fiscally stretched and in need of financial support, is the collective responsibility of the international community.

whitePaper | November 25, 2021

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