The business value of ServiceNow for retail banks

December 12, 2021

The_business_value
Banks typically approach transformation in part by reengineering their own internal business, IT, and operational processes either in ad hoc ways tied to direct response to some tactical problem or over longer time frames based on carefully planned out strategic planning.

Recently, however, this transformational process has taken on a new urgency, and certain projects that were targeted to take a year or two have needed to be accelerated to meet our rapidly changing banking environment. Even the need to respond to today’s tactical challenges needs to be viewed through the long lens of transformation.

As banks begin their process of recovery, projects that provide immediate return on investment (ROI) and help develop resilient operations, improve customer experiences, or improve compliance through improved service management will become critical to how quickly banks can recover from periods of economic disruptions, now  and in the future.

Spotlight

Cerberus Capital Management

Cerberus Capital Management, L.P. is one of the world’s leading private investment firms with over $29 billion under management. Founded in 1992, Cerberus has built a highly regarded reputation for its expertise and excellence in deep value and distressed investing. Cerberus manages funds and accounts for many of the world’s most respected investors

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