The business value of ServiceNow for retail banks

whitePaper | April 14, 2023

The importance of credit decisioning in the success of a credit business cannot be overemphasized. Credit businesses are heavily dependent on their business rules, mathematical models, and data to make profitable decisions. Customer behavior and expectations have been irrevocably transformed as a result of the pandemic, and the use of alternative credit products such as BNPL, peer-to-peer lending,

whitePaper | May 14, 2020

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whitePaper | January 3, 2020

A NEW WAVE OF disruption more forceful and more pervasive than what we have seen in recent years will likely unfold in the next decade. While the roots of this disruption— technological, economic, geopolitical, demographic or environmental—may remain the same, the unique convergence of these factors should unleash unprecedented change in the broader society and economy, and, consequently, in the banking industry as well.

whitePaper | March 29, 2022

Recent global developments have created ample opportunities for cybercriminals to take advantage of vulnerable and even traditionally non-vulnerable individuals. The COVID-19 pandemic amplified the use of digital channels for everyday banking, while other services including digital payments, contactless and cashless payments, and buy now pay later (BNPL) services were embraced by consumers around the world. Last year, 93% of consumers used one or more digital payment methods1 , such as Zelle, and made nearly $100 billion in purchases using BNPL services2 . Not to mention government stimulus programs created unusual cash flows that were ripe for the taking by scammers.

whitePaper | March 21, 2022

Even after migrating key business processes to the cloud, companies can trip themselves up by continuing manual management of high-volume reconciliations, complex journal entries, and other financial close and accounting processes. This error-prone approach reduces accuracy and visibility, risking business agility and regulatory compliance.

whitePaper | May 7, 2022

Many traditional financial services products are being commoditised. They are becoming irrelevant in the lives of customers. They are seen as table stakes. What customers really care about is value, convenience, and security. And what they want is a financial services ecosystem uniquely tailored to their specific needs. I am not particularly prone to making predictions. But – of this – I am fairly certain: in the next 15 years, all of the most successful financial services organisations will be platform players. The leaders will be defined by the ecosystems that gravitate around them. They will be measured by the incremental value they deliver their customers. And they will grow based on their ability to meet their customers’ needs.