The business value of ServiceNow for retail banks

December 12, 2021

The_business_value
Banks typically approach transformation in part by reengineering their own internal business, IT, and operational processes either in ad hoc ways tied to direct response to some tactical problem or over longer time frames based on carefully planned out strategic planning.

Recently, however, this transformational process has taken on a new urgency, and certain projects that were targeted to take a year or two have needed to be accelerated to meet our rapidly changing banking environment. Even the need to respond to today’s tactical challenges needs to be viewed through the long lens of transformation.

As banks begin their process of recovery, projects that provide immediate return on investment (ROI) and help develop resilient operations, improve customer experiences, or improve compliance through improved service management will become critical to how quickly banks can recover from periods of economic disruptions, now  and in the future.

Spotlight

Visma

Visma offers software and services that simplify and digitise core business processes in the private and public sector. We operate across the entire Nordic region along with Benelux, Central, and Eastern Europe. With over 11,000 employees, 1,000,000 customer contracts and net revenue of € 1,526 million in 2019, we are one of Europe’s leading software companies.

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