TECHNOLOGY INNOVATION IN CAPITAL MARKETS

February 4, 2020

Banks are also open to innovation, with a perhaps surprising 83% focusing most of their technology efforts on the front office and 56% on CRM in the last three years. This reflects a focus on improving the digital customer experience and becoming more customer-centric. We're now seeing the wave of digitalization that has swept through retail banking move through SME business banking, which represents $1 trillion (20%) of bank revenues worldwide but sees the biggest gaps in funding and customer satisfaction (estimated at $5tr by the World Economic Forum).

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Constant

We partner with financial organizations to modernize loan servicing and loss mitigation with our self-service borrower portals - without changing your core.

OTHER WHITEPAPERS
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Securing open banking with blockchain and Intel® SGX technology

whitePaper | August 2, 2022

The open banking initiative “connects banks, third-parties and technical providers – enabling them to simply and securely exchange data to their customers’ benefit.”1 These benefits include improved choice for customers, new payment services, as well as more convenient ways to manage their finances online. A core use of the technology is providing digital proof for a future transaction. This can range from proof of funds to proof that debt is being serviced.

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The future role of banks

whitePaper | October 6, 2022

Financial services are undergoing a shift today that is changing the face of banking. Gone are the days of monolithic banking, in which products and services are siloed off from each other, and banks manage their own mainframes. The future of banking is digital, and this demands agile, instant and intelligent IT infrastructure. Established banks will no longer be expected to act alone in developing and distributing products. New models like open banking and real-time payments incentivize banks to collaborate with partners, new start-ups and established players within and beyond the financial services industry. But this future path also poses risks, as any potential collaborator could also be a competitor. Established banks will have to think more like fintechs and challenger banks, while continuing to ensure security, compliance and a full suite of services for consumers and businesses alike.

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Cloud momentum is building in retail banking

whitePaper | November 24, 2021

For retail banks entering a post COVID-19 world, the only way is cloud. Today, the world’s most disruptive banks are in the cloud. For newcomer banks, cloud has been the only option for some time – and the same is increasingly true for established banks as well. Why? Because cloud is not only disruptive in its own right, but also provides the foundation for harnessing other emerging technologies. As the COVID-19 crisis continues to play out, the need for banks to transform digitally using cloud is accelerating by the day. To do this, banks must steer their operations toward a new operating model. One that delivers a highly relevant customer experiences, provides easy access to innovation, and reduces total cost of ownership (TCO) without the burden of managing security and infrastructure. The way to achieve all this? Cloud. And banks worldwide are getting the message.

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Value-Driven Experiences Led by API in Fintech

whitePaper | March 17, 2022

As a growing number of consumers and businesses incorporate web and mobile apps into their daily routines, businesses are discovering valuable new uses for previously isolated data sources. APIs (application programming interfaces) are the tools that allow businesses to put that data to use by inspiring innovative developers to create new business opportunities and improve existing products, systems, and operations.

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Matchmaker, Make Me a Match Best practices in bank-fintech partnerships

whitePaper | April 18, 2022

Fintechs are maturing and are reshaping the competitive landscape for traditional banks. Partnerships between banks and fintechs can be mutually beneficial and have become increasingly common. Nevertheless, some banks have baulked at this idea, deterred by cultural and technological obstacles that can make partnerships difficult to execute. This is short-sighted. Partnering with fintechs can help banks meet their operational objectives, enhance products and improve customer experience. To maximize the chances of success in these partnerships, banks should pursue certain best practices.

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Unlocking the Potential of Open Finance with RPA-based APIs

whitePaper | September 29, 2022

As a cohort of leading tech enablers and ardent Open Finance advocates of the Philippine Financial services industry, we welcome an open discussion on policies and technologies necessary to progress Open Finance in the Philippines, consistent with the BSP Open Finance Framewor

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Spotlight

Constant

We partner with financial organizations to modernize loan servicing and loss mitigation with our self-service borrower portals - without changing your core.

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