Taking friction out of banking

whitePaper | February 13, 2023

In recent years there have been many transformations within banking that have focused on Customer360, the omnichannel experience, AML/Fraud predictions, AI digital assistants to drive operational effciency and core banking modernizations to name but a few. Yet most of them have stayed true to their core business alignment of banks controlling how their customers engage and leverage their product offerings.

whitePaper | February 15, 2022

For years, shoppers in Europe and Asia have been paying with contactless methods such as mobile wallets and contactless cards. While U.S. consumers have traditionally been slow to adopt this payment method, they’ve recently begun making up for that delay.

whitePaper | November 25, 2021

With a global e-commerce market value nearing $5 trillion in 2021, online shopping is no longer a short-lived trend but the norm. The advance of widespread internet connectivity combined with the proliferation of mobile devices has increasingly driven consumers to shop online in recent years. Now, amplified by the need for safety in the wake of a global pandemic, retailers have seen an unprecedented surge in e-commerce sales with U.S. consumers spending $791.70 billion online in the U.S. in 2020, up an incredible 32.4% from $598.02 billion the prior year.

whitePaper | November 22, 2019

Banks seem to be adopting AI applications ranging from business process automation to credit scoring. Historically, banks have collected vast amounts of data records and even some of the more conservative banks tend to have the resources needed for AI projects. Efficiently navigating the vast data stores to gain valuable business insights involves understanding the capabilities of AI in information search and discovery applications for the banking sector.

whitePaper | August 26, 2022

The payments industry is a rapidly changing scene that is constantly in flux due to the introduction of new payment methods, mergers and acquisitions, and new technology. Especially as technology advances, we’re seeing payment technology companies play a bigger role in the payments industry and many of them are even merging with traditional financial institutions to cater to the latest customer and merchant preferences. Unlike in the past, when payment processing was simply about facilitating the transfer of funds, the newest players in the payment processing world are completely redefining the customer experience and enabling business owners to manage their businesses with incredible ease.

whitePaper | February 17, 2020

Despite the onward march of technology, especially in the financial services sector, methods of authentication and identity confirmation appear to be falling behind the curve. While biometrics may be making inroads into the industry, the passport and the paper document remain the dominant way that many organizations authenticate their users via know your customer (KYC) checks and controls, which have become an ever-more important factor in a banks’ success.