Retail Banking Delivering a Meaningful Digital Customer Experience

whitePaper | March 18, 2022

Digital Transformation has dominated business discussions over the past few years, but the significance seems to have multiplied recently, given that companies are rethinking ways which they must meet their customers’ changing needs. Engaging with a businesses’ services and offerings has increased drastically and there is a plethora of options customers choose.

whitePaper | January 24, 2020

Although the wealth management industry is in agreement on the importance of digital innovation, few organizations manage to achieve any business value from their transformation initiatives. This is because most wealth management firms pursue digital transformation as a feature selection exercise, implementing stop-gap solutions that address a pressing need to keep up with competitors or consumer trends. As a result, firms are left with digital capabilities that are basic, disconnected and insufficient to meet clients’ needs.

whitePaper | July 31, 2022

The Defactor whitepaper is a summary and is a living document. Please check back for the most recent changes. This whitepaper and its execution may change. Execution of the application vision is subject to change. Defactor nor the involved companies make any guarantee or warranty regarding its functioning or its fitness for any purpose. Defactor and the involved companies, including their officers, employees and advisors, shall not be liable for any losses and damages regardless of their origin connected to this whitepaper or to Defactor. Any person that wishes to engage with the Defactor platform does so at their own risk.

whitePaper | July 1, 2022

Over the last few years, ESG (environmental, social, and governance) has become an important theme for banks across the world. Europe is at the forefront of this development, fueled by a rapidly-evolving regulatory framework. Banks also face pressure to embrace ESG principles from other stakeholders. Investors are attracted by the growth opportunities of ESG as a way for banks to preserve their long-term value, while customers and employees increasingly demand higher standards of their company’s operations.

whitePaper | October 9, 2022

Fintech has emerged as one of the most widely used if not poorly defined buzzwords in the finance industry over the past few years. Fintech players are becoming an increasingly important part of the financial services ecosystem, with leading banks scrambling to leverage technological advances by partnering with or acquiring fintech start-ups, to strengthen customer relationships and build scalable networks.

whitePaper | June 30, 2022

Covid has created a mini industry in ‘Thought Leadership’ prediction and an abundance of ‘Vision [2025/30]’ documents. While we know, of course, how important that kind of thinking is, we also like the sentiments above, of Pope John II.