Real-time payments: A perspective for payment system policy makers

whitePaper | January 3, 2020

A NEW WAVE OF disruption more forceful and more pervasive than what we have seen in recent years will likely unfold in the next decade. While the roots of this disruption— technological, economic, geopolitical, demographic or environmental—may remain the same, the unique convergence of these factors should unleash unprecedented change in the broader society and economy, and, consequently, in the banking industry as well.

whitePaper | February 19, 2020

Digital trends have impacted almost every aspect of today’s business world, from operational performance to customer service satisfaction. The payments department – the cash flow and working capital lifeline for an organization – is no exception. Yet in Singapore and Malaysia, many organizations still have limited automation of the accounts payable (AP) process, or a heavy reliance on manual paper work. This report analyses the current AP landscape in Singapore and Malaysia, through surveys and interviews of 100 organizations in each country, across various industries.

whitePaper | February 26, 2022

During the past year, financial organizations and banks in particular, have suffered increasing rates of cyberattacks coming in from every possible threat vector. According to Check Point Research, a financial organization was attacked on average 700 times every week during 2021, a 53% increase year-over-year, and according to IBM the average cost of a successful breach was $5.85 million. From phishing to supply chain attacks, and everything in between, what we have seen is just the tip of the iceberg.

whitePaper | May 14, 2020

teastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteastteast

whitePaper | January 15, 2023

A decade ago, not many of us would have envisaged how fintechs would change the credit landscape through digital innovations. Although the share of fintech in the overall lending pie is still small and concentrated towards bite sized unsecured lending, the promise it holds for the future is immense. Fintech-led digital lending is the fastest-growing segment today. The disruptions created by fintech by providing a superior customer experience with a reduced cost of acquisition, a frictionless customer journey, and instant decisioning have revolutionised digital lending in India. The larger impact is in terms of addressing the credit gap and making India more credit-inclusive.

whitePaper | April 20, 2022

The banking industry is experiencing seismic change, as the advance of cloud technology, rapidly changing customer expectations and increased competition apply pressure on traditional banking models. Meanwhile, more and more customers are moving their financial transactions online – a trend that has been further precipitated by the pandemic. This generational shift in banking has impacts across all channels and services: physical branch, online, mobile, retail, and commercial banking services are all under pressure to deliver and innovate in an increasingly competitive environment. A fundamental change in consumer behaviour is setting new expectations of banking products and services. Customers are demanding ease of use, 24x7 availability, real-time data and analytics, exceptional customer support, full visibility of all banking products, and more.