Operational Risk Management in Banks: The Way Forward

whitePaper | April 20, 2022

The banking industry is experiencing seismic change, as the advance of cloud technology, rapidly changing customer expectations and increased competition apply pressure on traditional banking models. Meanwhile, more and more customers are moving their financial transactions online – a trend that has been further precipitated by the pandemic. This generational shift in banking has impacts across all channels and services: physical branch, online, mobile, retail, and commercial banking services are all under pressure to deliver and innovate in an increasingly competitive environment. A fundamental change in consumer behaviour is setting new expectations of banking products and services. Customers are demanding ease of use, 24x7 availability, real-time data and analytics, exceptional customer support, full visibility of all banking products, and more.

whitePaper | May 31, 2022

In 2015, the UN General Assembly formally established the 17 UN Sustainable Development Goals (SDGs) to be addressed by 2030 and that same year, 195 countries committed to keep global warming to well below 2°C. An estimated $5-7 trillion a year of new investment is needed until 2030 to realise the SDGs globally, including investments into infrastructure, clean energy, water and sanitation and agriculture.

whitePaper | December 18, 2019

The financial services industry is in upheaval and while there is a lot of recent talk about rising complexity and disruption, this transformation has actually been almost twenty years in the making. Since the year 2000, banks have faced stricter and more regulations, driving up the cost of compliance. Investment in new fintech players has grown steadily in the last decade.

whitePaper | May 3, 2022

A world-class customer experience is mandatory for banks that wish to build engagement and loyalty, and expand their share of wallet. Smart banking is crucial to providing and supporting such an experience.

whitePaper | March 30, 2022

Sustainability has, in recent years, become more intrinsically linked to the financial performance of a business as consumers have steadily changed their purchasing decisions based more on environmental and social factors. Four out of five Singaporeans said they cared about the environment while half of those polled said carbon emissions and climate change were their top concerns. Importantly, 41 per cent said they were largely motivated by sustainability features when making purchasing decisions. This can have a significant impact on the bottom line for organizations that fail to keep pace with the evolving market and invest in more sustainable and environmentally friendly practices.

whitePaper | May 8, 2020

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