Omni-channel banking: A win-win proposition

Digital consumers seek access to banking services anytime, anywhere. They initiate a transaction on a mobile or a tablet device and complete it on another banking channel such as a phone or an ATM. Omni-channel banking offers opportunities to engage deeply with customers, offer customized products, and deliver personalized service. Banks that realize the potential of omni-channel banking attract and retain digital consumers, while achieving long-term profitability.

Spotlight

Financial Engines

Financial Engines is America’s largest independent investment advisor. We help people achieve greater financial clarity by providing comprehensive financial planning and professional investment management and advice. Headquartered in Sunnyvale, CA, Financial Engines was co-founded in 1996 by Nobel Prize-winning economist William F. Sharpe. We currently offer financial help to more than 9.5 million people across over 700 companies (including 146 of the Fortune 500). Our unique approach, combined with powerful online services, dedicated advisors and personal attention, promotes greater financial wellness and helps more Americans to meet their financial goals.

OTHER WHITEPAPERS
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2020 banking and capital markets outlook

whitePaper | January 3, 2020

A NEW WAVE OF disruption more forceful and more pervasive than what we have seen in recent years will likely unfold in the next decade. While the roots of this disruption— technological, economic, geopolitical, demographic or environmental—may remain the same, the unique convergence of these factors should unleash unprecedented change in the broader society and economy, and, consequently, in the banking industry as well.

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REARCHITECTING AND SIMPLIFYING POST-TRADEOPERATIONS

whitePaper | August 15, 2020

Capital markets institutions have traditionally devoted the bulk of their mind and wallet share on front office revenue-generating activities. Post-trade operations have been overlooked; they are mired in legacy systems and siloed operations that require significant manual intervention, making it a critical source of inefficiency and operational risk. As revenue streams are challenged by uncertain economics and growing competition, post-trade operations are coming under scrutiny for reducing costs, boosting margins, and improving return on equity.

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The New Era of Financial Operations Management

whitePaper | May 23, 2022

The need to accelerate the journey to financial operations excellence has seen the emergence of packaged, purpose-built Financial Operations Management solutions to elevate persistently manual processes that are ripe for transformation. They typically include workflows and automation, intelligence, analytics, and collaboration. These are all proven to deliver predictable returns, from speeding up the close, to reducing DSO, to streamlining netting and settlement processes. A purpose-built approach accelerates delivery and reduces delivery risk while realizing predictable returns on investment.

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Global Future Council on Responsive Financial Systems: Three ways to accelerate a digital-led recovery

whitePaper | January 19, 2022

The coronavirus pandemic is one of the most challenging crises the world has faced, significantly impacting public health, the economy and businesses at large. The pandemic has also brought to light the finance industry’s understanding that climate change may upend the financial system. This underscores the urgency for the industry to facilitate the transition to a lower-carbon economy.

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ESG Investing Analytics

whitePaper | June 13, 2022

There are new global risks in the capital market that are impacting traditional investment approaches and investment managers’ decision-making capabilities. While extreme weather changes like floods and wildfires are becoming frequent, privacy, data security and regulatory pressures are accelerating new risks for investors. Investor perception towards investment has changed; they are increasingly thinking about methods to avoid investments that are harmful to the environment or contribute to societal problems; instead they are focusing on investments that are beneficial for all the members of investment stakeholder community.

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The Modernization of Payments and the New Bank Tech Company

whitePaper | March 14, 2022

The writing is on the wall. Disruptive technologies, evolving consumer behaviors and expectations, innovative new entrants, and a shifting regulatory landscape are all drivers behind the modernization of payments and banking. Current legacy systems are no match for these drivers of change, creating a predicament for financial institutions (FIs) who want to future-proof payments but face time and budget constraints.

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Spotlight

Financial Engines

Financial Engines is America’s largest independent investment advisor. We help people achieve greater financial clarity by providing comprehensive financial planning and professional investment management and advice. Headquartered in Sunnyvale, CA, Financial Engines was co-founded in 1996 by Nobel Prize-winning economist William F. Sharpe. We currently offer financial help to more than 9.5 million people across over 700 companies (including 146 of the Fortune 500). Our unique approach, combined with powerful online services, dedicated advisors and personal attention, promotes greater financial wellness and helps more Americans to meet their financial goals.

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