Managing Omnichannel Banking Initiatives.

whitePaper | May 10, 2023

Fintech” is a word that’s barely a generation old. But in that nanosecond of historical time, this amalgam of “finance” and “technology” or, more specifically, the array of products and services that fintech companies have brought to life—has had an impact on the daily lives of billions of people.

whitePaper | January 6, 2020

Finance’s role is evolving. Following the 2008 financial crisis, it guided the business through extraordinarily difficult economic times, relying on cost management and lean practices to keep their organizations afloat. Today, finance must switch gears and find ways to navigate sustainable and profitable growth.

whitePaper | August 18, 2022

The European Union’s Second Payment Services Directive (PSD2) signaled a new era of change and innovation in the financial services industry. Designed to make financial transactions more transparent, efficient and secure, the directive’s requirements help institutions satisfy increased consumer demand for smarter and more flexible banking options — without compromising security.

whitePaper | February 4, 2020

Banks are also open to innovation, with a perhaps surprising 83% focusing most of their technology efforts on the front office and 56% on CRM in the last three years. This reflects a focus on improving the digital customer experience and becoming more customer-centric. We're now seeing the wave of digitalization that has swept through retail banking move through SME business banking, which represents $1 trillion (20%) of bank revenues worldwide but sees the biggest gaps in funding and customer satisfaction (estimated at $5tr by the World Economic Forum).

whitePaper | May 30, 2022

Few developments within financial services have happened with such breathtaking speed as the evolution of Neobanks. Less than 10 years after the first next-generation mobile banks entered the market, these digital disruptors developed into a global standalone industry segment. At Simon-Kucher, we have created a Global Neobanking Radar which tracks and ranks Neobanks around the world, based on several factors – including level of activity, funding, and valuations.

whitePaper | May 9, 2022

The rapid evolution of technology across all industries is revolutionising customers’ expectations around digital transactions. Quality of service at the right price is table stakes but today’s customers also expect an intelligent and a seamless digital experience.