Financial Management, Security and Compliance

How to use fraud management as a revenue generator and competitive differentiator

December 10, 2022

How to use fraud management as a revenue generator and competitive
It’s a given that the largest financial institutions (FIs) will have positive pay products, but smaller community FIs that can offer the same—or better—fraud management solutions will stand apart from their peers and attract more businesses and other high-volume clients. Additionally, selling positive pay to business clients creates a relatively low-investment revenue stream.

Spotlight

LCL

Since its merger with the Crédit Agricole SA Group in 2003, the scope of activities of LCL, a national retail banking network, has focused on the retail, professional, corporate and private banking markets. LCL is a convenience bank with 2,065 locations and 20,900 employees serving 6,000,000 individual customers, 320,000 business customers and 27,000 corporate and institutional customers.

OTHER WHITEPAPERS
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Open Banking and Open Data: Ready to Cross Borders?

whitePaper | July 29, 2022

Would you like to be able to aggregate your data across your bank accounts? Enable your tax accountant to see your financial information? Enable the App of your choice to make a payment on your behalf? Or perhaps you would like to enable your residents or customers to perform these tasks in a low cost, secure and interoperable way? There is a global movement towards “Open Banking/Open Data” the paradigm shift where a user authorizes the release of their data from one entity (a data holder like a bank) to an entity where they would like it to go (a relying party like a FinTech). This is also known as “user-consent based data sharing.” Although this movement started with banking use cases and gaining access to data held by banks, it is now expanding to a range of other verticals including brokerage and mutual fund services, insurance, telecommunications, utilities, health and more.

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The Future of Private Assets in Retail Investors’ Portfolios

whitePaper | June 15, 2023

Asset managers headquartered in Europe saw their private market assets continue to grow in 2022, albeit more slowly than in previous years, and their total assets under management (AUM) exceeded €2.3 trillion (US$2.4 billion) by the end of the year. Institutional investors remain the region’s major allocators to private assets—European high-net-worth (HNW) and ultra-high-net-worth (UHNW) investors are still underexposed to private asset classes, although that is set to change.

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cloud transformation in banking: The 2020 state of play

whitePaper | March 10, 2020

FinTech Futures has launched its latest report on cloud transformation in the financial services industry. As we enter a decade of innovation and change, financial institutions are facing a myriad of challenges in the form of shifting customer expectations, emerging technologies and alternative business models. Perhaps its best solution is to look to a form of technology that was making disruptive waves in the sector more than a decade ago: cloud computing.

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Cloud contact centers for financial services: delivering agility and superior CX at scale

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.

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Choosing a digital experience platform (DXP) for insurers

whitePaper | November 21, 2022

This white paper examines the challenges facing insurers in a rapidly changing marketplace. It focuses on the threat from insurtechs and other digital challengers, the emergence of new business models and technologies, and how customer expectations have changed.

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The Fundamentals of a Personalized Digital Banking Experience

whitePaper | April 14, 2022

The expectations today's customers have towards personalized digital banking are directly impacted by their experience across other industries such as eCommerce, healthcare, gaming, retail, etc. This is particularly true across emerging markets in Africa, such as Kenya, South Africa, Ghana, Nigeria, and Egypt, where increased mobile penetration has created an obsession among customers for customized digital experiences, forcing institutions to align their offerings towards this trend.

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Spotlight

LCL

Since its merger with the Crédit Agricole SA Group in 2003, the scope of activities of LCL, a national retail banking network, has focused on the retail, professional, corporate and private banking markets. LCL is a convenience bank with 2,065 locations and 20,900 employees serving 6,000,000 individual customers, 320,000 business customers and 27,000 corporate and institutional customers.

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