How Artificial Intelligence Will Change Payments

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | August 4, 2022

The technology infrastructure most businesses rely on is rapidly transforming, with the cloud and AI-driven technologies becoming essential for companies to improve customer experience, optimize their operations, and address evolving regulatory requirements.

whitePaper | May 24, 2022

Organizations experience pressures to finance growth strategies and improve their companies’ bottom lines while labor costs rise and global inflation soars. The cost of doing business is pinching profit margins across all industries. At the same time, changing customer behaviors and expectations force new business models to emerge.

whitePaper | November 29, 2022

Based on our experience of building financial and banking products, we can state that there are corners FinTech companies should never cut. The past shows that core security features and software compliance should be an integral part of any MVP coming to the market. Therefore, you either put it in the MVP backlog from the very beginning or use a prebuilt software that already comes with the core security components.

whitePaper | April 15, 2022

It’s a time of particularly significant change in the banking sector. Digital transformation is opening fresh opportunities worldwide, and as a result, the adoption and integration of cloud platforms has become a pivotal component in a company’s technology strategy. It’s easy to see the advantages too: new environments are bringing with them greater security and reliability. That, and a huge range of PaaS and SaaS options continue to evolve. There’s opportunity for real, reachable modernisation, and for cost savings too, and that’s what we’re going to explore here.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.