Hidden costs of compliance

whitePaper | April 6, 2023

Environmental, social and governance (ESG) issues have risen up the agenda for corporate banks, which are unanimous in their intentions to meet stricter regulatory guidance, satisfy the appetite from investors for greener products, and attract employees who increasingly want to see the demonstration of ‘purpose’ from their employers.

whitePaper | August 25, 2022

This paper studies the economics behind the investment in information technologies (IT) by U.S. commercial banks in the past decade. By linking banks’, IT spending to their lending technologies, we analyze the distinctive natures of banks’ dealings with information across various lending activities. Investment in communication IT is shown to be associated more with improving banks’ ability of soft information production and transmission, while investment in software IT helps enhance banks’ hard information processing capacity. We exploit polices that affect geographic regions differentially to show causally that banks respond to an increased demand for small business credit (mortgage refinance) by increasing their spending on communication (software) IT spending. We also find that the entry of fintech induces commercial banks to increase their investment in IT—more so in the software IT category.

whitePaper | May 19, 2023

The big banks have not had an easy time of things recently. Already facing plenty of challenges from the likes of challenger banks, fintech, regulation and technologies like cryptocurrencies, the pandemic forced the pace of change to grow even faster.

whitePaper | May 20, 2022

They shape how people spend and save and many of their daily interactions. With the onset of the global COVID-19 pandemic, the value of digital payments for individuals and businesses became even more apparent. In Latin America and the Caribbean (LAC) digital payments emerged as the preferred method of purchase: e-commerce grew 18% in 2020.

whitePaper | July 1, 2022

The rapid shift to digital-first engagement, remote work, and changing consumer preferences has launched customer service into a new era, with the financial services industry impacted in various critical ways. This trajectory is only accelerating as a host of factors - including customer behavior, industry dynamics, workforce needs, and technology trends - simultaneously require and support service organizations in rolling out new strategies and systems.

whitePaper | May 10, 2023

Fintech” is a word that’s barely a generation old. But in that nanosecond of historical time, this amalgam of “finance” and “technology” or, more specifically, the array of products and services that fintech companies have brought to life—has had an impact on the daily lives of billions of people.