Harnessing the Power of Conversational AI to Transform Customer Experience in Banking

whitePaper | July 15, 2022

The rise of Banking as a Service (BaaS) and real-time payments (RTP) are pushing the era of digitalization to new heights, where interconnected ecosystems and the instant exchange of data are the norm. Until now, banks and other players have largely implemented piecemeal solutions on top of existing legacy core systems. This has led to extremely expensive and complex back-end systems—with lots of time and money spent trying to create interoperable services at the application level. With the move to fully interconnected ecosystems, stakeholders will have to re-think their core systems at the most fundamental level. Achieving this will be difficult, but the rewards are great. Infrastructure-level connectivity can enable banks and other players to benefit through the monetization of customer data that will provide new insights for services that can only be developed based on a fundamentally networked infrastructure.

whitePaper | June 7, 2022

When the Bitcoin protocol came into existence in January 2009, it was introduced as a peer-to-peer version of cash that would eliminate the need for financial institutions and other trusted intermediaries. Many of the early adopters of Bitcoin and other cryptoassets that have come since have viewed these innovations as a means to disrupt the traditional banking system.

whitePaper | May 24, 2022

Trends in customer demand, technology, and regulation drive the development of an open financial ecosystem in which the consensual sharing of customer data among financial institutions (FIs) and businesses creates new value for consumers and business users. This Aite-Novarica Group report analyzes this trend and the evolution from open banking to open finance and to a truly open economy. The report is based on interviews with executives from banks and fintech firms in Europe and North America.

whitePaper | March 19, 2022

Both consumer and business payments have been moving full steam ahead, catapulted by innovations like big data, open banking, and other advancements in technology. Artificial intelligence (AI) has played a big role in the payments evolution thus far and will continue to be a main player moving forward. IDC projects that financial services companies will spend $11 billion on artificial intelligence next year. While financial services and payments certainly stand to benefit from the AI revolution, all industries will experience benefits from these developments. Accenture reports that AI can boost rates of profitability by 38% on average by 2035 and could lead to an economic boost of $14 trillion among 16 industries across 12 economies by that time, too

whitePaper | June 21, 2022

Central banks play an important role in ensuring sufficient liquidity is available to financial markets. Historically, they have always acted as lenders of last resort by providing distressed institutions with liquidity, in addition to processing more routine operations, for example by providing credit to support settlement in central bank money. Perceptions around accessing central bank liquidity have been progressively changing and today using central bank credit has become a commonly used liquidity management tool for many financial institutions. This shift started as a result of the financial crisis of 2008.

whitePaper | February 10, 2020

With corporate treasurers already adopting open banking in a strategic move to create further value in their organizations, it is now time for financial institutions (FIs) to both align their future product and servicing roadmaps to those of their clients, as well as begin to embrace the opportunities that present themselves in the open digital ecosystem.