GUIDELINES on Quality Standards for Malaysian Currency

whitePaper | May 3, 2022

A world-class customer experience is mandatory for banks that wish to build engagement and loyalty, and expand their share of wallet. Smart banking is crucial to providing and supporting such an experience.

whitePaper | April 11, 2023

Digital transformation has become the buzz of the financial services industry ever since COVID-19 came on the scene. A landscape that had begun bubbling with potential quickly hit a boil when even digital naysayers were required to leverage the technology for standard monthly transactions. For many financial institutions (FIs), that rapid transformation to a digital-first mentality greatly impacted technology prioritization and business objectives.

whitePaper | June 10, 2022

End-to-end digitization of enterprisewide operations enables new customercentric business models, new products and services, new ways of working, and an ecosystem of partners. Digitization is critical to meeting customer expectations and powering financial performance across revenue, costs, and capital.

whitePaper | January 24, 2020

Although the wealth management industry is in agreement on the importance of digital innovation, few organizations manage to achieve any business value from their transformation initiatives. This is because most wealth management firms pursue digital transformation as a feature selection exercise, implementing stop-gap solutions that address a pressing need to keep up with competitors or consumer trends. As a result, firms are left with digital capabilities that are basic, disconnected and insufficient to meet clients’ needs.

whitePaper | November 25, 2021

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whitePaper | October 6, 2020

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