Fintech-led Digital Lending: Coming of Age

whitePaper | June 29, 2022

As the name suggests, real-time payment systems accelerate the speed at which funds are transferred between people, businesses, and governments creating efficiencies throughout the payments life cycle. This has benefits for all involved stakeholders, including end users such as consumers, merchants, corporates, governments, and financial institutions.

whitePaper | August 14, 2020

The European General Data Protection Regulation (GDPR) and California’s Consumer Privacy Act (CCPA) fundamentally change the way an organization needs to store its data. These and other regulations tend to have several common elements. First, there is a requirement to protect all data, both from disasters and from cyber-attack. Second, there is a need to organize data in such a way that the organization can meet requirements to retain data for a specific time.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.

whitePaper | May 11, 2023

Financial institutions are transforming how they interact with customers and employees. They are seeing the immense value of implementing digital tools to meet today’s expectations and demands — specifically, mobile technology tools that enable banking from anywhere.

whitePaper | October 6, 2022

Over the last several years, the cloud computing industry has experienced incredible growth. Between 2018 and 2019 alone, the public cloud services market expanded by 17.5% to $214.3 billion, according to Gartner Research, and hit $331 billion by 2023. While cyber security is always a concern for people, most companies and consumers have become comfortable with storing information on third-party servers and accessing programs online.

whitePaper | June 27, 2022

Seldom is a whole landscape changed by a singular innovation, but when it happens, it’s undeniable. Online retail, smartphones and cloud computing have all profoundly impacted the way our society operates, both in our business and personal lives.