FINANCE AUTOMATION: Thriving in the Age of Change

whitePaper | May 7, 2022

Many traditional financial services products are being commoditised. They are becoming irrelevant in the lives of customers. They are seen as table stakes. What customers really care about is value, convenience, and security. And what they want is a financial services ecosystem uniquely tailored to their specific needs. I am not particularly prone to making predictions. But – of this – I am fairly certain: in the next 15 years, all of the most successful financial services organisations will be platform players. The leaders will be defined by the ecosystems that gravitate around them. They will be measured by the incremental value they deliver their customers. And they will grow based on their ability to meet their customers’ needs.

whitePaper | July 13, 2022

Banking has long been at the forefront of technology innovation. From ATMs to mobile banking, financial institutions have been the harbinger of technology-powered interactions for consumers around the world. However, the price of that early innovation has been mountains of technical debt.

whitePaper | February 17, 2020

Despite the onward march of technology, especially in the financial services sector, methods of authentication and identity confirmation appear to be falling behind the curve. While biometrics may be making inroads into the industry, the passport and the paper document remain the dominant way that many organizations authenticate their users via know your customer (KYC) checks and controls, which have become an ever-more important factor in a banks’ success.

whitePaper | February 18, 2020

Organizations that develop their own credit risk models see long lead times to get them built and deployed. Business users determine a need for a new model, which triggers weeks or months of data collection and model development effort – as much as a year. By the time the new model is deployed, market conditions and customer needs have changed, so the process starts over.

whitePaper | June 30, 2022

The UAE is currently celebrating its Golden Jubilee. In a mere 50 years, the UAE and especially Dubai has earned an eminent place on the world map. Dubai has diversified away from hydrocarbons through progressive policies, proving that building a foundation that supports innovation can lead an economy to surpass geographical, time and age constraints.

whitePaper | April 20, 2022

The banking industry is experiencing seismic change, as the advance of cloud technology, rapidly changing customer expectations and increased competition apply pressure on traditional banking models. Meanwhile, more and more customers are moving their financial transactions online – a trend that has been further precipitated by the pandemic. This generational shift in banking has impacts across all channels and services: physical branch, online, mobile, retail, and commercial banking services are all under pressure to deliver and innovate in an increasingly competitive environment. A fundamental change in consumer behaviour is setting new expectations of banking products and services. Customers are demanding ease of use, 24x7 availability, real-time data and analytics, exceptional customer support, full visibility of all banking products, and more.