Drawing the roadmap for digital treasury in banking

whitePaper | October 3, 2022

By taking advantage of today’s technologically advanced world, there are many opportunities for financial institutions to innovate and enhance customer experience, beginning with building meaningful and authentic connections with customers. Exceptional customer engagement is an important component of quality customer experience as a whole, it directly impacts the way in which your customers interact with your organization. While a negative customer experience, such as an unpleasant interaction with customer service representatives or failure to accommodate a customer’s urgent needs, can easily tarnish the reputation of your financial institution (FI) and detract from the entire customer experience. Consequently, it is important that FIs not only seek out new ways to communicate with customers, but also exceed their expectations entirely.

whitePaper | November 29, 2022

Based on our experience of building financial and banking products, we can state that there are corners FinTech companies should never cut. The past shows that core security features and software compliance should be an integral part of any MVP coming to the market. Therefore, you either put it in the MVP backlog from the very beginning or use a prebuilt software that already comes with the core security components.

whitePaper | April 14, 2022

Digital transformation in the financial space has been a hot topic in emerging markets like South Africa, Nigeria & Ghana for some time now, especially among incumbents who are threatened by radical digital-first banking entities like neobanks and challenger banks. A global study by Insider Intelligence1 estimated that in 2021, there were 29.8 million digital-only account holders, and this number is expected to cross 53.7 million by 2025, owing to the remarkable mobile penetration and ICT infrastructure development2 witnessed in marginalized regions like Africa in recent years.

whitePaper | December 10, 2022

It’s a given that the largest financial institutions (FIs) will have positive pay products, but smaller community FIs that can offer the same—or better—fraud management solutions will stand apart from their peers and attract more businesses and other high-volume clients. Additionally, selling positive pay to business clients creates a relatively low-investment revenue stream.

whitePaper | July 24, 2022

If there’s one thing that banking customers need the most, it’s their trust in the bank. After all, we’re talking about huge amounts of money that customers invest. On the other hand, it’s very difficult for the banks to handle the daily queries of millions of customers who need answers 24x7. So, what’s the workaround?

whitePaper | August 23, 2022

Over the last few years, consumers have shown extraordinary resilience through much uncertainty. Many have adapted by converting to a digital lifestyle. But creating great customer experiences in this digital-first world can be challenging. Financial Services is a highly regulated industry, and this can create gaps within the customer experience – but it doesn’t have to.