DIRECTIVE CONSULTING PORTFOLIO

whitePaper | September 26, 2022

The RBA is Australia’s central bank. Its duty is to contribute to the stability of the currency, full employment and the prosperity and welfare of the Australian people. It does this by conducting monetary policy to meet an agreed inflation target, works to maintain a stable financial system, acts as banker to the Australian Government, regulates the payments system and issues the nation’s currency. Over the past few years, the RBA has been exploring whether there is a role for a CBDC in Australia in the context of the RBA’s responsibilities for issuing the currency and overseeing the development of the payments system. The RBA is an industry partner of the DFCRC, and is using its involvement to support its research on CBDC.

whitePaper | June 14, 2023

Manual invoicing is a costly, inefficient process that opens up companies to unnecessary risk. With the rising call to reduce paper usage and lower costs, it’s time to explore alternatives that can help controllers and accounts payable (AP) managers do more with less.

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.

whitePaper | September 30, 2022

The pandemic caused lasting changes in consumer behavior, and the financial industry must adapt to the rapidly-evolving market. Stay-at-home orders caused many to shift to digital transactions, and these new habits have dramatically accelerated the need for payments systems modernization at financial institutions of all sizes. Legacy financial systems are ill-equipped to handle the rising volume of payments. Cyber fraud concerns have also increased as fraudsters around the globe developed sophisticated new ways to exploit financial systems, at a time when many institutions are still facing staffing shortages. Combined, these factors have made modernization of payments systems a top priority. “The dialogue in the U.S. payments ecosystem has irreversibly shifted toward offering increased speed, more choices, and simpler ways of sending and receiving payments," according to a 2022 Federal Reserve report.

whitePaper | November 11, 2022

The world is entering a golden age of artificial intelligence (AI). Financial services, more than almost any other industry, stands poised to reap the benefits. The combination of advanced compute resources, abundant data, and new software development and business practices are transforming how insight, analysis, and new products and services are generated.

whitePaper | January 3, 2020

A NEW WAVE OF disruption more forceful and more pervasive than what we have seen in recent years will likely unfold in the next decade. While the roots of this disruption— technological, economic, geopolitical, demographic or environmental—may remain the same, the unique convergence of these factors should unleash unprecedented change in the broader society and economy, and, consequently, in the banking industry as well.