Digital Banking: Enhancing Customer Experience Generating Long-Term Loyalty

whitePaper | June 12, 2023

Cash flow visibility is crucial in turbulent economic times because financial situations and market conditions can turn on a dime. But most AR, credit collections, and credit risk teams don’t have the visibility they need to quickly identify cash flow trends and effectively manage working capital. Many teams are sitting on mountains of data they can’t use.

whitePaper | March 10, 2022

Digital transformation in almost all aspects of the business was always anticipated, given that the largest segment of the global consumer base is accounted for by the digital natives of the millennial and Gen Z generations. The COVID-19 pandemic only speeded up the inevitable.

whitePaper | December 1, 2021

Modern, cloud-based digital technology is necessary for financial institutions that are seeking to address the customer experience, improve internal operational effectiveness, streamline internal communications and allow access to data across the enterprise. For years, the only option was to develop such technology in-house, at great expense and expenditure of resources. But today, banks and credit unions have a better option: the ability to buy technology and implement it quickly, cost effectively and more efficiently than they could on their own.

whitePaper | March 19, 2022

Both consumer and business payments have been moving full steam ahead, catapulted by innovations like big data, open banking, and other advancements in technology. Artificial intelligence (AI) has played a big role in the payments evolution thus far and will continue to be a main player moving forward. IDC projects that financial services companies will spend $11 billion on artificial intelligence next year. While financial services and payments certainly stand to benefit from the AI revolution, all industries will experience benefits from these developments. Accenture reports that AI can boost rates of profitability by 38% on average by 2035 and could lead to an economic boost of $14 trillion among 16 industries across 12 economies by that time, too

whitePaper | July 27, 2022

It’s time for financial services providers to stop firefighting external challenges and technology developments and start taking control of their own destiny. That doesn’t mean taking on the full burden of core banking transformation as an individual enterprise, assuming it as a competition point – but instead working together with the wider industry to build a standardized model. From there, financial enterprises will be empowered to compete in the areas that matter – namely, the service and products they offer to customers.

whitePaper | September 20, 2022

Banking has historically been one of the business sectors most resistant to disruption by technology. Since the first mortgage was issued in England in the 11th century, banks have built robust businesses with multiple moats: ubiquitous distribution through branches; unique expertise such as credit underwriting underpinned by both data and judgment; even the special status of being regulated institutions that supply credit, the lifeblood of economic growth, and have sovereign insurance for their liabilities (deposits). Moreover, consumer inertia in financial services is high. Consumers have generally been slow to change financial-services providers. Particularly in developed markets, consumers have historically gravitated toward the established and enduring brands in banking and insurance that were seen as bulwarks of stability even in times of turbulence.