Digital and Data Trends Disrupting Financial Services

whitePaper | April 20, 2022

The banking industry is experiencing seismic change, as the advance of cloud technology, rapidly changing customer expectations and increased competition apply pressure on traditional banking models. Meanwhile, more and more customers are moving their financial transactions online – a trend that has been further precipitated by the pandemic. This generational shift in banking has impacts across all channels and services: physical branch, online, mobile, retail, and commercial banking services are all under pressure to deliver and innovate in an increasingly competitive environment. A fundamental change in consumer behaviour is setting new expectations of banking products and services. Customers are demanding ease of use, 24x7 availability, real-time data and analytics, exceptional customer support, full visibility of all banking products, and more.

whitePaper | November 22, 2019

Banks seem to be adopting AI applications ranging from business process automation to credit scoring. Historically, banks have collected vast amounts of data records and even some of the more conservative banks tend to have the resources needed for AI projects. Efficiently navigating the vast data stores to gain valuable business insights involves understanding the capabilities of AI in information search and discovery applications for the banking sector.

whitePaper | April 6, 2023

In a survey of over 780 interviews with 250 major banks across the globe, Finastra and East & Partners open the lid providing insights into how the tactical playbook for banking is changing for banks, and why the growing importance of technology in the banking industry is fueling a new age of competitive, ESG-related digital banking.

whitePaper | March 16, 2022

Data is often referred to as the “new oil” of the digital economy. It is a powerful asset used by companies to improve their services and to build artificial intelligence (AI) models. However data can often be used to “lock” consumers into a service. A move to consentdriven access to all user data can break that lock, make it easier for consumers to move between different service providers and unleash a wave of innovation. Open Banking can also help facilitate financial inclusion, better serving those on the margins of society by offering a bridge to the formal economy.

whitePaper | May 5, 2022

Massive changes has been underway for some time across the Industry .fintechs disrupted tradition introducing consumer to new ways to get the service they need.

whitePaper | October 21, 2021

Some might say Video Banking is already a "next-generation" technology, and in many ways it is. But even though using video to provide face-to-face communication with remote experts is a welcome addition to online banking, most deployments to date add little more than a trust element. We can still find much room to further improve the customer experience as it relates to video and digital banking, as we will demonstrate in this paper. Video Banking is a remote one-way or two-way connection between you and a bank representative working in a call center, branch office, or from home. There are several use cases for Video Banking, depending upon your location and need. A common Video Banking model is the Personal Teller Machine (PTM),calso called a Video Teller Machine (VTM). A PTM functions like ancautomated teller machine (ATM) outfitted with a built-in monitor, camera, microphone, and speakers to facilitate video interactions. That allows a connection with a remote banker to answer questions about transactions when you need help. PTMs often have the convenience of 24-hour service with remote bankers on a shift-based roster to cover the customer load.