CONVERT ‘SILENT ATTRITION’ INTO BANKING ENGAGEMENT AND PROFITS

This whitepaper, sponsored by Deluxe Corp., quantifies the value of effective engagement by analyzing revenue, the cost of acquisition, and the cost of servicing new checking account customers over the first three years of the customer relationship. The whitepaper was independently produced by Javelin Strategy & Research. Javelin maintains complete independence in its data collection, findings, and analysis.

Spotlight

AIA-Philam Life

The Philippine American Life and General Insurance Company, under the AIA Group of Companies, is an insurance company based in the Philippines. It is currently the largest life insurance company in the Philippines in terms of assets, net worth, investment and paid-up capital. Philam Life was founded in 1947 by Cornelius Vander Starr, the founder of AIG, and his partner Earl Carroll. Despite it being a relatively new player in the insurance in the Philippines, it quickly became the number one insurance company in the Philippines by 1949.

OTHER WHITEPAPERS
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Hedging Risk and Setting Budget Rates

whitePaper | February 17, 2023

Managing a cross-border business brings with it a range of opportunities for growth, as well as some challenges! An informed approach to managing global payments and foreign currency exposure for one payment or thousands—will benefit your business, saving time, protecting your bottom line, and allowing you to take advantage of new opportunities. The foreign exchange market can feel, well, ‘foreign’. What moves markets? Why does one currency weaken and another rise? In the following pages, we’ll discuss some of the causes and effects of currency volatility, and strategies for staying on top of your foreign currency exposures and mitigating risk.

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Enabling offline payments in an online world

whitePaper | September 15, 2022

There have been numerous examples of how payments digitalization has transformed society in recent years, whether it be the surge in mobile money usage in sub-Saharan Africa, the stunning success of real-time payments in markets such as Brazil, India, and Thailand, or the increased adoption of contactless payment methods following the COVID-19 pandemic. According to the World Bank, roughly two-thirds of the population now make and receive digital payments, with the share of adults in developing economies increasing from 35 percent in 2014 to 57 percent in 2021. This shift has not only led to reduced cash usage and the availability of more convenient payment options but also to much needed improvements in financial inclusion and digital access for underserved populations.

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4 Ways Financial Scammers are Getting Ahead

whitePaper | March 29, 2022

Recent global developments have created ample opportunities for cybercriminals to take advantage of vulnerable and even traditionally non-vulnerable individuals. The COVID-19 pandemic amplified the use of digital channels for everyday banking, while other services including digital payments, contactless and cashless payments, and buy now pay later (BNPL) services were embraced by consumers around the world. Last year, 93% of consumers used one or more digital payment methods1 , such as Zelle, and made nearly $100 billion in purchases using BNPL services2 . Not to mention government stimulus programs created unusual cash flows that were ripe for the taking by scammers.

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Why Banks Must Embrace the Cloud or Risk Being Left Behind

whitePaper | October 6, 2022

Over the last several years, the cloud computing industry has experienced incredible growth. Between 2018 and 2019 alone, the public cloud services market expanded by 17.5% to $214.3 billion, according to Gartner Research, and hit $331 billion by 2023. While cyber security is always a concern for people, most companies and consumers have become comfortable with storing information on third-party servers and accessing programs online.

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Open Finance to support Trade Facilitation

whitePaper | June 21, 2022

Over the last few years, the payments landscape has massively changed. The use of advanced technologies by traditional and new financial services providers, including fintech, Big Tech and challenger banks, have increased the level of competition and the overall degree of innovation. In the open finance scenario, public administration, corporate and retail customers are enabled to choose among a variety of products, that go beyond traditional banking functionalities.

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The Definitive Guide to Streamlined Invoice Payment Processing

whitePaper | January 23, 2023

Accounts payable (AP) leaders know that paying suppliers with paper checks is costly. But transaction costs tell only part of the story. The costs associated with manually executing payments can significantly change the equation. Whether it’s time spent processing checks and ACH transactions, reconciling payments, or fielding inquiries from suppliers, these manual, repetitive tasks can have a major impact on AP business outcomes.

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Spotlight

AIA-Philam Life

The Philippine American Life and General Insurance Company, under the AIA Group of Companies, is an insurance company based in the Philippines. It is currently the largest life insurance company in the Philippines in terms of assets, net worth, investment and paid-up capital. Philam Life was founded in 1947 by Cornelius Vander Starr, the founder of AIG, and his partner Earl Carroll. Despite it being a relatively new player in the insurance in the Philippines, it quickly became the number one insurance company in the Philippines by 1949.

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