Cloud contact centers for financial services: delivering agility and superior CX at scale

whitePaper | August 14, 2020

The European General Data Protection Regulation (GDPR) and California’s Consumer Privacy Act (CCPA) fundamentally change the way an organization needs to store its data. These and other regulations tend to have several common elements. First, there is a requirement to protect all data, both from disasters and from cyber-attack. Second, there is a need to organize data in such a way that the organization can meet requirements to retain data for a specific time.

whitePaper | December 12, 2021

Banks typically approach transformation in part by reengineering their own internal business, IT, and operational processes either in ad hoc ways tied to direct response to some tactical problem or over longer time frames based on carefully planned out strategic planning. Recently, however, this transformational process has taken on a new urgency, and certain projects that were targeted to take a year or two have needed to be accelerated to meet our rapidly changing banking environment. Even the need to respond to today’s tactical challenges needs to be viewed through the long lens of transformation. As banks begin their process of recovery, projects that provide immediate return on investment (ROI) and help develop resilient operations, improve customer experiences, or improve compliance through improved service management will become critical to how quickly banks can recover from periods of economic disruptions, now and in the future.

whitePaper | October 1, 2022

Some of the best innovations come from recognizing pain points and having the resolve to alleviate them. The scope of fintech became visible over a decade ago, when the success of mobile money brought into sharp focus the potential inherent in the combination of finance and technology – with innovation and empathy.

whitePaper | November 19, 2021

The financial services industry is changing at an unprecedented scale across the globe. Whether your organization is facing regulatory pressure to protect consumer data, demands for greater consumer access and control over their financial data, or competition in an expanding financial services ecosystem, you need a consumer identity and access management (IAM) solution that can help to: Align with Open Banking and consumer protection regulations Drive revenue and maintain competitive advantage Make it easy to acquire, retain, and protect your customers with no-compromise Zero Trust security Provide seamless omnichannel experiences across all platforms: brick and mortar, web, and mobile devices Below are seven key trends that will affect the future of the financial services industry. Understanding these trends can guide you in choosing the right IAM solution to help you meet these challenges head-on.

whitePaper | May 31, 2022

In 2015, the UN General Assembly formally established the 17 UN Sustainable Development Goals (SDGs) to be addressed by 2030 and that same year, 195 countries committed to keep global warming to well below 2°C. An estimated $5-7 trillion a year of new investment is needed until 2030 to realise the SDGs globally, including investments into infrastructure, clean energy, water and sanitation and agriculture.

whitePaper | August 2, 2022

Finance and accounting leaders are increasingly being called to do more and serve as strategic advisors to the business. As the scope of their role continues to evolve, accounting teams often struggle with capacity issues as their required compliance, controls, and other record-to-report work leaves little to no time to meet the demands of their expanding roles.