CFOs Set Their Sights on Post-Sales Service

A recent survey conducted by CFO Research uncovered a critical gap between performance and expectations in the after-sales service supply chain. In the survey of 126 finance executives at U.S. firms with revenues greater than $100 million, respondents overwhelmingly chose customer satisfaction as the most important measure for their companies’ post-sales service. But at the same time, seven out of ten finance executives said that that it’s becoming much more difficult for their companies to cultivate customer loyalty and retain customers.

Spotlight

Golden Charter Ltd

Golden Charter is the leading provider of funeral plans in the UK. Owned by an association of independent funeral directors, our aim is to secure the future of these independent businesses by encouraging more people to plan for their funerals in advance. The independent funeral directors working with Golden Charter are now responsible for a market leading 40% of all funeral plans sold, according to the Funeral Planning Authority (FPA). With a network of over 3,300 independent funeral directors in the UK accepting Golden Charter plans, we are able to offer plan holders the unrivalled opportunity to choose which funeral director will attend to their wishes.

OTHER WHITEPAPERS
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Fintech Trends 2020

whitePaper | January 15, 2020

Investment into Fintechs has grown exponentially and the expectation is that this boom will continue in 2020, if at a slightly slower pace. Venture capital (VC) poured about $40 billion into Fintechs in 2018 – an increase of 120% on 2017, an up from just $1.8 billion in 2011.1 Almost a third of survey respondents believe that investment in 2020 will be at least 50% higher than in 2019, and just under half predict it will be somewhat higher.

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CREATING A DATA PRIVACY ARCHITECTURE

whitePaper | August 14, 2020

The European General Data Protection Regulation (GDPR) and California’s Consumer Privacy Act (CCPA) fundamentally change the way an organization needs to store its data. These and other regulations tend to have several common elements. First, there is a requirement to protect all data, both from disasters and from cyber-attack. Second, there is a need to organize data in such a way that the organization can meet requirements to retain data for a specific time.

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Open Banking, Open Finance, Open Economy: THE NEW IDENTITY OF FINANCE

whitePaper | May 24, 2022

Trends in customer demand, technology, and regulation drive the development of an open financial ecosystem in which the consensual sharing of customer data among financial institutions (FIs) and businesses creates new value for consumers and business users. This Aite-Novarica Group report analyzes this trend and the evolution from open banking to open finance and to a truly open economy. The report is based on interviews with executives from banks and fintech firms in Europe and North America.

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Private equity secondaries investing

whitePaper | April 7, 2022

Private equity is an important source of capital for startups, young companies, firms in financial distress and companies that are seeking growth or buyout capital. As opposed to many other investment styles, private equity is an inherently activist asset class whereby the fund managers often exert significant influence over the underlying investments. Thus, investors in the asset class not only benefit from gaining exposure to otherwise inaccessible, unquoted/privately owned companies, but also from the skill-sets that fund managers bring to bear to improve a company’s long-term value.

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What is the Value Proposition of Stablecoins for Financial Inclusion?

whitePaper | December 11, 2021

Financial inclusion is a well-recognized global issue: 1.7 billion people are “unbanked” – lacking an account at a financial institution or mobilemoney provider – according to the World Bank.1 Meanwhile, many small- and medium-sized businesses face challenges in realizing benefits from the current financial system. Individuals and small businesses may not be able to access financial services; if they can, those services may not be of high quality, suitable or affordable. The World Bank defines financial inclusion as the ability of individuals and businesses to access “useful and affordable financial products and services that meet their needs”.2 Financial inclusion is a complex global problem that existing systems and offerings have so far failed to solve.

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Innovation is Crucial to the Success of Finance & Accounting

whitePaper | March 16, 2022

Companies can innovate in any number of ways. They can design new products, embark on new market strategies, rethink company organization. They can innovate by automating processes that used to be done manually, and they can extend that automation to help transform operations beyond finance and accounting.

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Spotlight

Golden Charter Ltd

Golden Charter is the leading provider of funeral plans in the UK. Owned by an association of independent funeral directors, our aim is to secure the future of these independent businesses by encouraging more people to plan for their funerals in advance. The independent funeral directors working with Golden Charter are now responsible for a market leading 40% of all funeral plans sold, according to the Funeral Planning Authority (FPA). With a network of over 3,300 independent funeral directors in the UK accepting Golden Charter plans, we are able to offer plan holders the unrivalled opportunity to choose which funeral director will attend to their wishes.

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