Capital markets CRM vs. standard CRM

whitePaper | December 18, 2019

The financial services industry is in upheaval and while there is a lot of recent talk about rising complexity and disruption, this transformation has actually been almost twenty years in the making. Since the year 2000, banks have faced stricter and more regulations, driving up the cost of compliance. Investment in new fintech players has grown steadily in the last decade.

whitePaper | November 14, 2019

Municipal bond funds experienced strong flows in 2019, as tailwinds from the country’s new tax code (the 2017 Tax Cuts and Jobs Act “TCJA”) and low interest rates found investors flocking to the asset class for the tax benefit. Add in strong year-to-date performance, and investors may be asking if they missed the boat and if it’s too late to invest in municipal bonds. Yet, there are clear and distinct reasons why municipal bonds are still an attractive investment for investors today.

whitePaper | October 1, 2022

In today's economic scenario, whatever key business purpose and strategy your company emphasizes; customer intimacy, technology optimization, cost optimization or disruptive innovation; workplace practices must reflect and actively drive behaviours to deliver on that purpose, strategy and your corresponding market positioning. Unless the two are integrated, financial institutions will realise that they are putting their businesses at high risk. Some of the risks that are specific to this sector include misaligned business processes, insecure work environment and information silos which affect both processes and information security. This whitepaper outlines the impact of technology failure and its crippling impact on a financial organization and how technology can help reduce risk, be more cost effective and provide strategic value.

whitePaper | July 3, 2022

Founded in 1896, Barclays is among the world's oldest banks and enjoys the patronage of some of Europe's most profitable corporations. In 2021, Barclays claimed over 48 million customers, amassed over its 120+ year history. On the other hand, Revolut is a UK neobank that has acquired over 15 million account holders in less than a decade since its founding. These numbers are illustrative of a larger shift in the global banking system, with agile, digitally empowered financial service providers making inroads into mainstream banking territory. Currently, traditional banks, with their large product and service portfolios and legions of loyal customers, still hold the lion's share of the European banking market.

whitePaper | July 15, 2022

The rise of Banking as a Service (BaaS) and real-time payments (RTP) are pushing the era of digitalization to new heights, where interconnected ecosystems and the instant exchange of data are the norm. Until now, banks and other players have largely implemented piecemeal solutions on top of existing legacy core systems. This has led to extremely expensive and complex back-end systems—with lots of time and money spent trying to create interoperable services at the application level. With the move to fully interconnected ecosystems, stakeholders will have to re-think their core systems at the most fundamental level. Achieving this will be difficult, but the rewards are great. Infrastructure-level connectivity can enable banks and other players to benefit through the monetization of customer data that will provide new insights for services that can only be developed based on a fundamentally networked infrastructure.

whitePaper | October 9, 2022

Fintech has emerged as one of the most widely used if not poorly defined buzzwords in the finance industry over the past few years. Fintech players are becoming an increasingly important part of the financial services ecosystem, with leading banks scrambling to leverage technological advances by partnering with or acquiring fintech start-ups, to strengthen customer relationships and build scalable networks.