Better Banking Guide

whitePaper | July 27, 2022

It’s time for financial services providers to stop firefighting external challenges and technology developments and start taking control of their own destiny. That doesn’t mean taking on the full burden of core banking transformation as an individual enterprise, assuming it as a competition point – but instead working together with the wider industry to build a standardized model. From there, financial enterprises will be empowered to compete in the areas that matter – namely, the service and products they offer to customers.

whitePaper | November 30, 2022

This white paper provides important information for banks and other financial institution (FI) professionals on the requirements and needs necessary to modernize payment engines while also increasing business customer adoption of electronic payments. It discusses the challenges inherent when businesses try to leverage their accounting systems to generate and transmit payment files, the preprocessing of customer-driven payments, management and servicing, and the logic-based needs for better payment channel routing.

whitePaper | May 12, 2022

Over the past couple of years, our Collections practice at 2nd Order Solutions has expanded to not just include large banks and credit card issuers, but an increasing number of fintechs, both in the US and abroad. The fintech sector has grown tremendously over the last 2-3 years, and as their customer bases have grown larger, there is an increasing mandate to focus on default management, especially with delinquencies beginning to rise. This paper highlights emerging trends and recommends immediate focus areas for fintech leaders to quickly strengthen Collections practices.

whitePaper | September 29, 2022

As a cohort of leading tech enablers and ardent Open Finance advocates of the Philippine Financial services industry, we welcome an open discussion on policies and technologies necessary to progress Open Finance in the Philippines, consistent with the BSP Open Finance Framewor

whitePaper | November 3, 2022

TA bank’s digital team typically has full observability of only 11% of its application and infrastructure environments, according to the Global CIO Report 2020 by Dynatrace. The data and metrics-laden systems are too complex and, by association, timeconsuming for most in-house teams.

whitePaper | July 1, 2022

The rapid shift to digital-first engagement, remote work, and changing consumer preferences has launched customer service into a new era, with the financial services industry impacted in various critical ways. This trajectory is only accelerating as a host of factors - including customer behavior, industry dynamics, workforce needs, and technology trends - simultaneously require and support service organizations in rolling out new strategies and systems.