Analytics in Capital Markets Deriving Strategic Value from Data to Gain Competitive Edge

Global capital markets are now witnessing signs of recovery with improved investor confidence and rising trading volumes. However, apart from the heightened regulatory pressures in the aftermath of the 2008 crisis, evolving customer needs and advances in technology are also impacting the growth plans of capital market firms. In such a business environment, capital market participants must reassess their strategies and business models on priority, factoring in the following emerging trends…

Spotlight

LaSalle Investment Management

LaSalle is one of the world's leading investment managers. We build long-term and trusted relationships with our clients – wherever they are and wherever they invest. We are focused solely on one asset class: real estate. This enables us to deliver competitive investment performance, along with the highest levels of client service. Our diverse client base consists of more than 400 investors across the globe, including pension funds, insurance companies, sovereign wealth funds, endowments and individual investors. LaSalle has rich heritage spanning more than three decades, and now boasts more than 700 employees in 24 offices across the globe, with approximately $64 billion in private and public real estate property and debt investments (as of Q4 2018).

OTHER WHITEPAPERS
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How Digitization is Driving Bank M&A and Improving Performance

whitePaper | October 21, 2021

During the pandemic banks had to experiment and take risks that under normal circumstances they would never have considered in order to keep operations up and running, such as rapidly deploying a range of digital tools. To the surprise of many, employees and customers enthusiastically embraced these digital offerings, accelerating technology maturity and adoption by several years. Banks suddenly had hard evidence that digitizing operations could bring enormous efficiency and scale advantages while actually serving customers with greater personalization. These insights, in addition to capitalization changes, are contributing to a new wave of M&A activity in the U.S. as banks look to scale up quickly as the economy emerges from the pandemic. There were more than 50 deals in the first four months of 2021 with a total value of almost $25 billion, up from $6.5 billion in the same period in 2020, according to an S&P Global report.

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The business value of ServiceNow for retail banks

whitePaper | December 12, 2021

Banks typically approach transformation in part by reengineering their own internal business, IT, and operational processes either in ad hoc ways tied to direct response to some tactical problem or over longer time frames based on carefully planned out strategic planning. Recently, however, this transformational process has taken on a new urgency, and certain projects that were targeted to take a year or two have needed to be accelerated to meet our rapidly changing banking environment. Even the need to respond to today’s tactical challenges needs to be viewed through the long lens of transformation. As banks begin their process of recovery, projects that provide immediate return on investment (ROI) and help develop resilient operations, improve customer experiences, or improve compliance through improved service management will become critical to how quickly banks can recover from periods of economic disruptions, now and in the future.

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Cloud contact centers for financial services: delivering agility and superior CX at scale

whitePaper | December 7, 2021

The financial services industry has long held a reputation of being traditional and conservative, largely due to the security and regulatory guidelines under which it operates. Yet, being conservative and reactive aren’t the qualities you need to improve the customer experience. On the contrary, your organization needs to be agile and responsive to a changing business environment One way to ensure that your financial services firm stays agile is to implement a cloud contact center. This eBook explores how cloud contact centers enable financial services organizations to stay agile and elevate the customer experience. Moreover, it examines how versatile cloud contact centers adapt to the unique needs of diverse institutions such as banking, investment management, and insurance.

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Accelerating Digital Payments in Latin America and the Caribbean

whitePaper | May 20, 2022

They shape how people spend and save and many of their daily interactions. With the onset of the global COVID-19 pandemic, the value of digital payments for individuals and businesses became even more apparent. In Latin America and the Caribbean (LAC) digital payments emerged as the preferred method of purchase: e-commerce grew 18% in 2020.

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Decentralized Finance (DeFi): Foundations, Applications, Potentials, and Challenges

whitePaper | July 15, 2022

Since the inception of Bitcoin in 2008, financial markets have seen a sharp increase in market capitalization for various blockchain-based assets in recent years. Yet, Bitcoin still represents the most popular cryptocurrency, with a market capitalization amounting to approximately USD 370 billion as of mid 2022. The recent phenomenon of blockchain-based applications such as non-fungible tokens (NFTs) and the emergence of decentralized finance (DeFi) have also contributed to the mushrooming of digital assets. In particular, DeFi has experienced tremendous momentum, with cryptocurrency investments locked to the Ethereum blockchain exceeding USD 100 billion by the end of 2021. DeFi has witnessed a rapid increase in market value in 2021, accompanied by a growing user base and the emergence of new, innovative use cases. Against this backdrop, we believe that exploring and developing a comprehensive understanding of DeFi marks a worthwhile endeavor.

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The Future of Financial Centres

whitePaper | June 30, 2022

The UAE is currently celebrating its Golden Jubilee. In a mere 50 years, the UAE and especially Dubai has earned an eminent place on the world map. Dubai has diversified away from hydrocarbons through progressive policies, proving that building a foundation that supports innovation can lead an economy to surpass geographical, time and age constraints.

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Spotlight

LaSalle Investment Management

LaSalle is one of the world's leading investment managers. We build long-term and trusted relationships with our clients – wherever they are and wherever they invest. We are focused solely on one asset class: real estate. This enables us to deliver competitive investment performance, along with the highest levels of client service. Our diverse client base consists of more than 400 investors across the globe, including pension funds, insurance companies, sovereign wealth funds, endowments and individual investors. LaSalle has rich heritage spanning more than three decades, and now boasts more than 700 employees in 24 offices across the globe, with approximately $64 billion in private and public real estate property and debt investments (as of Q4 2018).

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